Manchester Vacs.

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Delivery Information

We offer FREE UK economy delivery on all orders over £25 in value. This must be selected as an option during checkout. 

 

For UK orders under £25 in value, there is a flat £2.99 economy delivery charge or you can choose DPD tracked next working day delivery. For overseas orders, the site will calculate the shipping charge to your country during checkout. 

 

Economy delivery method: We may use regular mail, Recorded Delivery or courier at our discretion. We use what we feel to be the most suitable method depending on both the order value, destination address and the weight and dimensions of the package. 

 

UK delivery times: All orders are sent as soon as possible; usually the same or next working day. If there is a delay with your order for any reason, we will contact you. UK Delivery is usually within seven days from order; usually sooner. DPD deliveries you will be emailed tracking data from DPD direct. 

 

Delayed Royal Mail deliveries: Royal Mail are typically very reliable and items are usually delivered within a few days. However, during peak periods or bad weather and to certain locations, delivery can be delayed. Royal Mail operate an eighteen day policy for late and lost post, although most items are received within seven days. 

 

Overseas delivery: Orders to the EU typically take 5-10 days to arrive (Italy, Greece, Portugal and Spain can be slower). Orders outside the EU typically take 7-14 days to arrive (America can be slower due to delays with US customs)

 

About delivery to Russia: Доставка - Большую часть заказов мы отправляем в Россию обычной почтой, оформляя таможенную CN22 форму (в этом случае Вы не платите налог на импорт). Время доставки заказа из Великобритании занимае от 3 до 5 недель. По вашему требованию мы можем оформить заказную бандеролью. Это стоит дороже, но Вы можете отслеживать бандероль в интернете. Приглашаем Вас присоединиться к форуму и задать любые вопросы на русском языке по этой теме. Наш персонал говорит на русском языке и рад будет помочь Вам.

 

Customs charges: If your delivery address is outside the EU, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility and are beyond our control. 

 

Items not Received: We find that most queries that start out as 'item not received' claims are caused because the item has been taken to the local sorting office or left with a neighbour and no card has been left. Please first check with neighbours and places such as bins, porches and other places that Postmen and couriers might leave an item. If the package was too large to fit through your letterbox and you weren't home when Royal Mail attempted delivery, your order will be at your local delivery office or local post office (depending on the local policy where you live) and they should have posted a card through. Please contact your local delivery or post office office to confirm that your package is available for collection. Please note that, you do not need a 'While you were out' card from Royal Mail to make any of these arrangements. We ask that you allow 10 days after the estimated delivery date to receive your item, to allow for any delays. In reality, the chances of items being 'lost' by the Royal Mail or couriers are minuscule.

 

Note for Americans: In the UK we do not use chargeback instead of customer service. We take a very dim view of chargeback without contact as it is fraud, we will pursue it as such, and will robustly defend any chargeback claims from the United States. Delayed deliveries to the US are because of Homeland Security and USPS being sometimes slow to process incoming international mail. Please contact USPS in the event of delayed mail. Royal Mail typically gets mail into the US in three days. Delays beyond that are out of our control. If the USPS doesn't work properly where you live, please call USPS or your Congressman - not your bank. 

 

Fraud Prevention: For item not received claims, please be aware that we will contact your local sorting office with a description of the package and request a Postman interview. We also co-operate with Royal Mail, USPS, Paypal and several online shopping fraud prevention programmes to minimise our exposure to item not received fraud. 

 

Returns: Our returns policy can be found here: >>Return Policy<<

 

Delivery to Multiple Locations: Unfortunately, we cannot split up an order and deliver to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each delivery address.

 

Address Changes: Unfortunately, we cannot change the delivery address on an order after it has been placed. If you have entered your delivery address incorrectly, please call us on 0161 223 6814 to have your order cancelled before the item is shipped.

 

Delivery to military addresses: We are happy to ship most of our products to military BFPO/APO/FPO/DPO addresses as long as the package falls within Royal Mail size and weight limits. Please ensure you format the address correctly according to military guidelines and always remember to enter your full name, grade, and PSC or unit/regt number. Please allow more time for orders to military addresses to be received.

 

Country not listed? We have chosen not to deliver to some countries for a variety of reasons. We appreciate your interest in Manchester Vacs, and we would like to apologise for any inconvenience this may cause.