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Forum members are requested to keep this topic free from off topic banter please.  :thumbsup:
I promise MVacs that this time I will keep from off topic - and actually help out rather than most other times...
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Ref the DC11. There was going to be a digital motor version and some were produced. You can see on the standard wand where there were going to put the remote buttons and you can see the receiver lens on the main body. A digital version was on Ebay a few years ago and was bought back by Dyson.

I'm guessing they saved that idea till the DC12 then? Some of those had remote buttons on the handle, and they had digital motors.

I have heard of the digital motor version, but never seen one or a photo of one even. They must have been a prototype if Dyson bought one back. We just bought a DC12 UK version that never technically existed too.

I hope this photo shows the DC11 range.
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I love that picture! I saw it before the twitter convo and was about to ask how you did it and which one was real, then had a word with myself!
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The link under the DC05 post references the DC02!
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Sorry, ran out of attachments




One thing I have noticed is the 5 star reviews are much more spaced out than the negatives...

So, I won't look at Amazon, as we have done that, how about Argos! (are Argos an approved retailer? I presume so...)

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All saying roughly the same thing, good for quick cleanups...

Mumsnet call it a carpet sweeper, including tales of replacement machines https://www.mumsnet.com/Talk/housekeeping/2034335-Gtech-Airram-any-good

Again middling feedback on Pistonheads - https://www.pistonheads.com/gassing/topic.asp?t=1519971

So there we go. Gtech - you need to brush your social media staff up on their customer service skills, if they direct message and threaten anyone who leaves less than positive feedback then I am appalled. I did not know that was a thing. I know it is not just me, as someone commented on the same post and got this



Not quite sure what false claims I am making, or abuse I am throwing, I have enough first hand evidence from Stuart having to put his hand in his pocket and show good, decent CS skills to fix something that he sold. Which is what we all do on here.

Because, Gtech, we are not a blog. We are a forum. A forum full of people in the trade, people who repair cleaners for a hobby, people who collect vacuum cleaners and people who are looking for advice on repairing vacuum cleaners. No manufacturer gets special treatment, the company and machines do the talking. I have refurbished possibly 300+ different makes and models of machines, and can spot cheap tat when I see one. Your older SW02 sweeper was cheap, but was sold cheap, so was fine.

Stuart - Has the Dyson Medic bloke got hold of this yet? He has a broad readership?

I'll stop now, have a cup of tea and chill out! Gtech - if you want advice on your CS training, I can put you in touch with the lady who runs ours if you like?

*and breathe*






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I think I've been taken off the Gtech Christmas card list...

Earlier today I might have commented on a facebook post they made.

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Literally 4 seconds later my twitter pinged...

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As did my Facebook messenger

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And I might have commented again, bit naughty

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Whilst they haven't removed the comments I have made, it seems that their social network team has been trained on the 'delete all negativity' rather than counter it. Having worked in a high profile customer service role for 10 years now, I like to think I know good customer service. Our team has won awards etc, and although I'm not customer facing anymore (thank goodness), I tend to get the irate, pissed off customers who the newer members of our team don't know how to deal with. And with all the training I've been forced to attend offered, deleting all negativity isn't quite the way to go.

Gtech - I know you are probably monitoring this thread. The social network team will have passed this on to possibly the paralegal team to assess it for slander, slurs or anything else they can think of, because the view of the company I am getting makes me think that's what they are like. I do not know if Mvacs has had any communication their end whilst they wave through their unsatisfied customers through this debacle?

So just to counter it, I knew there will be good and bad reviews. Let's start with Trustpilot, who are not renowned for their impartiality, as this first review suggests

4 negatives





Some positive ones, for balance







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Dc05 had buttons on the wand for the motorhead, wish I still had mine.
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Ref the DC11. There was going to be a digital motor version and some were produced. You can see on the standard wand where there were going to put the remote buttons and you can see the receiver lens on the main body. A digital version was on Ebay a few years ago and was bought back by Dyson.

I'm guessing they saved that idea till the DC12 then? Some of those had remote buttons on the handle, and they had digital motors.

I have heard of the digital motor version, but never seen one or a photo of one even. They must have been a prototype if Dyson bought one back. We just bought a DC12 UK version that never technically existed too.
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