All of our refurbished vacuum cleaners come with our no quibble, six or twelve month guarantee.

What is Covered by the Guarantee?

The repair or replacement of your vacuum cleaner if it is found to be defective due to faulty materials, workmanship or function within the guarantee period. Please note that the decision to repair or replace your machine is at the sole discretion of Manchester Vacs.

What is Not Covered by the Guarantee? We do not guarantee the repair or replacement of a product incurred as a result of:

Normal wear and tear

Accidental damage, faults caused by negligent use or care, misuse, vandalism, neglect, careless operation or handling of the machine which is not commensurate with normal usage.

Blocked filters: Filters are a user serviceable part. Dysons cut out when the filters are blocked (That's a design safety feature). Most people hoping to claim under the guarantee never bother to check their filters. Dysons have washable sponge filters that you MUST check before contacting us. Your Dyson doesn't like plaster dust. If your Dyson is cutting out and you have vacuumed up after having had building work done, don't call us, just wash your filter first. If you dont know how, please ask on our discussion forums. If you send us a machine back with only a blocked filter wrong, there will be a service charge to replace it.

Terms and Conditions of the Manchester Vacs Guarantee:

The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).

You must provide proof of guarantee and/or purchase before any work is carried out on your machine. Without this proof, any work carried out may be subject to a charge for the service. Please keep your guarantee document. If a mail-order/internet customer, date of transaction will be enough. We can trace it from that.

All work will be carried out by Manchester Vacs unless expressly agreed otherwise.

The repair or replacement of your machine under guarantee will not extend the period of guarantee.

Information for Mail-Order/Internet Customers:

If you purchased your vacuum cleaner by mail-order/internet from us, and are not local to our shop, this is how the guarantee affects you: Our guarantee for mail-order/internet customers is a "return to base" guarantee. This means YOU are responsible for the cost of returning your machine to us, and us sending it back again (typically £10 each way). Exception is made for any faults that develop within seven days of receipt on machines supplied to the UK mainland. In that case, we will pay carriage both ways (that does not include the UK Highlands & Islands or overseas clients).

Mail-order/internet clients who wish to make a guarantee claim MUST speak to us on the telephone first. It is essential we understand the nature of the problem before we authorise the return of a machine. In most cases, a problem can be solved over the telephone. In most cases the problem is a blocked filter or a brushbar that is not turning -- these are easily rectified by the user and do not warrant return of the machine. Over 90% of our would-be "warranty claims" are for blocked filters, snapped belts or jammed or non-rotating brushbars. We are usually able to direct you to an article or video online that will help you solve these problems yourself quickly. Before you contact us, please review our frequently asked questions. Often the answer is there, with links to further information.

If you are returning a machine to us by courier or Royal Mail, we suggest removing the wand and the cyclone unit to reduce shipping weight (and cost). Speak to us for the most economical method of return. We can help with that.

If you are practically inclined, and the problem is easily repairable, we may just send you a part that you are able to fit yourself. This saves us both money in shipping costs. Speak to one of our engineers on the telephone if you feel able to repair the problem yourself.

The Plain English Version:

Our reputation is important to us. We want people to enjoy what they buy from us and tell others about their good experience. In the unlikely event that something goes wrong with your Dyson vacuum cleaner, you can expect us to put it right without argument, drama or unnecessary delay.

We do not build machines with the intent of having to repair them again in the future; we do our utmost to get it right the first time!