The World's #1 Vacuum Cleaner Advice, Repair, Discussion & Information Forum
Ian Stevenson recommends Manchester Vacs - Dyson Specialists & Sebo Agents: "My motor packed in on my Dyson Vacuum Cleaner and soon established that the motor needed replacing. I phoned Manchester Vacs this morning to enquire about a replacement. The very helpful lady on the phone explained that whilst they did have them in stock, the current lockdown situation prevented visitors to the shop which I fully understood and it was explained that the best way to get spares at this moment in time was to order them online and have them delivered. Following the advice I did just that expecting the delivery to take between 3-5 working days. I was absolutely amazed when just hours later they had arrived. As I only lived a little over a mile away the proprietor very kindly deliver them himself. What a great advert for local businesses. Canít see the likes of Tesco or Asda making that kind of effort. I am writing this to point out that people are very good at giving bad press but are very reluctant to give praise. I also rang the shop and thanked them personally. Many Thanks once again Manchester Vacs"
Good morning,Just a quick email to say thank you for my reconditioned Sebo X4! It arrived promptly and packaged really well. Very powerful machine that I am sure to get many years of vacuuming from.I will recommend your shop to any friends looking for a new vacuum or indeed any spares.Keep up the good work that you do!Best wishes,Oliver
Hello,Just wanted to send this quick email to thank you for your great service, the lady I spoke to yesterday was very helpful and phoned me back quickly with the info I needed and the item I ordered was with me within 24 hours, Great service and will definitely recommend and use again,Thanks again for amazing service in these difficult times.Hayley.
Dear ClaireRe - Order ID - *****Just a quick email to say thank you for the swift dispatch and delivery of my Sebo Automatic X7 pet ePower Vacuum Cleaner and the x4 service box.I received your answerphone message on Monday and tried a couple of times to ring but could not get through. I just wanted to reassure you that I also have an x4 so the service box was for that vacuum. I was impressed that you contacted me to ensure that I was aware of what I had ordered, very good customer service.I was going to buy the x7 from John Lewis (as I did the x4 12 years ago), but received such poor customer service, it was non existent so I looked up the specifications of the various Seboís online whilst I was in store and this is when I came across the Sebo Shop website. The information you provided was so informative (especially about the sebo model made exclusively for John Lewis) that I decided to spend my money with you. It is just a shame your store is so far away from Bristol!! Thank you once again, I will be using your online shop for all future Sebo related purchases and will spread the word about your excellent service!Molly
Extremely quick response to clarification via e-mail, new replacement motor delivered on Monday, was ordered on the Friday, fitted that evening, all up & running, perfect. If only others could be as responsive great info on the site, +5 Stars, awesome performance. Regards, Kevin
Hello Claire, I have been meaning to thank you for the excellent work you did on my Sebo last month and for the impressive speed with which you did it Ė the machine is again its normal efficient self and is hopefully good for many more years service. I was also most grateful that you were able to soften the financial loss caused by my first incorrect attempt to repair the machine here! Best wishes and thanks to all at Manchester Vacs., Chris
Very fast service - arrived this afternoon 24hrs after placing the order.
Hello Manchester Vacs Just a quick reply to let you know how impressed I was with your service on supplying me with my Dyson DC04 parts. I shall certainly be recommending your company to my friends and will certainly be using you as my first contact should I require anymore Dyson parts or for any Sebo parts for the commercial vacuum cleaners we have at the school where I work .Once again thank you very much for your excellent service which makes a refreshing change in todays world. Regards Yvonne S
Dear Manchester VacsMany thanks for your service, parts arrived today and I fitted them with no problems, they were excellent quality at a great price and my machine now operates like brand new. thanks againWilliam M.
Hi there, Just wanted to let you know I've received my replace part already! I'm so chuffed it's taken less than a week to get here! A quick look at how to remove/replace and now I'm back up and running!Especially as NZ postal service is a shocker! So many thanks for such a great service! Kind regardsGrahamP.S.... my wife isn't happy as she ordered some stuff back n September and still waiting!
Dear ClaireYou are amazing! Thank you so much. . . I have just this minute received the vacuum hose from British Mail😊All down to your outstanding customer service which I deeply appreciate. When you said it would arrive before Christmas I had my doubts and was grateful for your help ' Yet it has arrived before Christmas.Thank you ever so much! I wish you a restful healthy happy Christmas.Yours sincerelyModupe
Dear Sir,This is the second time I have had the pleasure of using your online shop for a couple of items.In this world of endless complaints and complaining, I think itís only right to praise where itís due.The service I have received from you has been second to none, both orders have been dispatched and delivered promptly.So once again, thank you.Kind regardsChris B