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Author Topic: Testimonials  (Read 162317 times)

Offline MVacs

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Re: Testimonials
« Reply #225 on: April 06, 2020, 05:58:52 PM »
One from Facebook today:

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Ian Stevenson recommends Manchester Vacs - Dyson Specialists & Sebo Agents: "My motor packed in on my Dyson Vacuum Cleaner and soon established that the motor needed replacing. I phoned Manchester Vacs this morning to enquire about a replacement. The very helpful lady on the phone explained that whilst they did have them in stock, the current lockdown situation prevented visitors to the shop which I fully understood and it was explained that the best way to get spares at this moment in time was to order them online and have them delivered. Following the advice I did just that expecting the delivery to take between 3-5 working days. I was absolutely amazed when just hours later they had arrived. As I only lived a little over a mile away the proprietor very kindly deliver them himself. What a great advert for local businesses. Canít see the likes of Tesco or Asda making that kind of effort. I am writing this to point out that people are very good at giving bad press but are very reluctant to give praise. I also rang the shop and thanked them personally. Many Thanks once again Manchester Vacs"

Offline MV Claire

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Re: Testimonials
« Reply #226 on: April 07, 2020, 12:23:31 PM »
Another happy Sebo customer........
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Good morning,

Just a quick email to say thank you for my reconditioned Sebo X4! It arrived promptly and packaged really well. Very powerful machine that I am sure to get many years of vacuuming from.

I will recommend your shop to any friends looking for a new vacuum or indeed any spares.

Keep up the good work that you do!

Best wishes,

Oliver

Offline MV Claire

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Re: Testimonials
« Reply #227 on: April 27, 2020, 12:37:48 PM »
We received this very pleasant message today.....
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Hello,

Just wanted to send this quick email to thank you for your great service, the lady I spoke to yesterday was very helpful and phoned me back quickly with the info I needed and the item I ordered was with me within 24 hours, Great service and will definitely recommend and use again,
Thanks again for amazing service in these difficult times.

Hayley.

Offline MV Claire

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Re: Testimonials
« Reply #228 on: July 08, 2020, 03:55:43 PM »
We had a lovely email from one of our Sebo customers who had read our Blog and extensive information on our seboshop site......

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Dear Claire

Re - Order ID - *****

Just a quick email to say thank you for the swift dispatch and delivery of my Sebo Automatic X7 pet ePower Vacuum Cleaner and the x4 service box.

I received your answerphone message on Monday and tried a couple of times to ring but could not get through. I just wanted to reassure you that I also have an x4 so the service box was for that vacuum. I was impressed that you contacted me to ensure that I was aware of what I had ordered, very good customer service.

I was going to buy the x7 from John Lewis (as I did the x4 12 years ago), but received such poor customer service, it was non existent so I looked up the specifications of the various Seboís online whilst I was in store and this is when I came across the Sebo Shop website. The information you provided was so informative (especially about the sebo model made exclusively for John Lewis) that I decided to spend my money with you. It is just a shame your store is so far away from Bristol!!

Thank you once again, I will be using your online shop for all future Sebo related purchases and will spread the word about your excellent service!

Molly
 

Offline MV Claire

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Re: Testimonials
« Reply #229 on: August 04, 2020, 02:17:36 PM »
Nice to be appreciated. We had an email sent in regarding a Sebo order......
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Extremely quick response to clarification via e-mail, new replacement motor delivered on Monday, was ordered on the Friday, fitted that evening, all up & running, perfect.  If only others could be as responsive great info on the site, +5 Stars, awesome performance.
 
Regards,
 
Kevin 

Offline MV Claire

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Re: Testimonials
« Reply #230 on: September 07, 2020, 03:12:16 PM »
A gentleman who took advantage of our Sebo repair service sent this email today......
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Hello Claire,

 

I have been meaning to thank you for the excellent work you did  on my Sebo last month and for the impressive speed with which you did it Ė the machine is again its normal efficient self and is hopefully good for many more years service. I was also most grateful that you were able to soften the financial loss caused by my first incorrect attempt to repair the machine here!

 

Best wishes and thanks to all at Manchester Vacs.,

 

Chris

Offline MV Claire

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Re: Testimonials
« Reply #231 on: October 14, 2020, 03:14:00 PM »
Most people like this chap on our Sebo Shop site really value the premium shipping service by DPD......

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Very fast service - arrived this afternoon 24hrs after placing the order.
T & C from Lincolnshire

Offline MV Claire

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Re: Testimonials
« Reply #232 on: October 20, 2020, 02:58:59 PM »
This lovely email from one of the many schools we deal with makes all our hard work during this pandemic worthwhile....

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Hello Manchester Vacs
 Just a quick reply to let you know how impressed I was with your service on supplying me with my Dyson DC04 parts. I shall certainly be recommending your company to my friends and will certainly be using you as my first contact should I require anymore Dyson parts or for any Sebo parts for the commercial vacuum cleaners we have at the school where I work .Once again thank you very much for your excellent service which makes a refreshing change in todays world.
Regards Yvonne S

Offline MV Claire

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Re: Testimonials
« Reply #233 on: November 06, 2020, 01:13:31 PM »
As we are able to still operate in these Covid times and still promptly send items out, it is pleasing when customers make the effort to let us know that we are appreciated......

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Dear Manchester Vacs
Many thanks for your service, parts arrived today and  I fitted them with no problems, they were excellent quality at a great price and my machine now operates like brand new.

thanks again
William M.

Offline MV Claire

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Re: Testimonials
« Reply #234 on: November 27, 2020, 01:32:22 PM »
We have just received this email from one of our New Zealand customers.....

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Hi there,
Just wanted to let you know I've received my replace part  already! I'm so chuffed it's taken less than a week to get here! A quick look at how to remove/replace and now I'm back up and running!
Especially as NZ postal service is a shocker!
So many thanks for such a great service!
Kind regards
Graham
P.S.... my wife isn't happy as she ordered some stuff back n September and still waiting!

Royal Mail are taking longer to deliver within the UK!!!!!

Offline MV Claire

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Re: Testimonials
« Reply #235 on: December 23, 2020, 03:59:47 PM »
A lovely email from a valued customer sent this afternoon......
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Dear Claire

You are amazing! Thank you so much. . . I have just this minute received the vacuum hose from British Mail😊

All down to your outstanding customer service which I deeply appreciate. When you said it would arrive before Christmas I had my doubts and was grateful for your help  ' Yet it has arrived before Christmas.

Thank you ever so much! I wish you a restful healthy happy Christmas.

Yours sincerely
Modupe

Offline MV Claire

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Re: Testimonials
« Reply #236 on: February 23, 2021, 12:34:56 PM »
I was cheered up today by this lovely email sent in from one of our many Sebo customers.....

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Dear Sir,

This is the second time I have had the pleasure of using your online shop for a couple of items.

In this world of endless complaints and complaining, I think itís only right to praise where itís due.

The service I have received from you has been second to none, both orders have been dispatched and delivered promptly.

So once again, thank you.

Kind regards

Chris B

Offline MVacs

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Re: Testimonials
« Reply #237 on: March 14, 2021, 04:42:54 PM »
A happy Sebo customer:

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Sorry, don't do f/b or twitter etc but did want to say thank you for your excellent service received whilst ordering parts to try to keep our 24yr old Sebo going. Was very pleased to find you on-line with your excellent choice of parts. 

Also thank you for the prompt refund after you had spotted the error of double ordering for a part, our internet was not in a good mood that evening!

Many thanks again.
Steve.

Offline MV Claire

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Re: Testimonials
« Reply #238 on: April 09, 2021, 12:45:27 PM »
Positive comments from a customer appreciating our service and honesty.....

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Just wanted to tell you that I was amazed by the quality of service. Sebo vacuum order received in under 24 hours of placing the order and at a really good price. Your website was so helpful as well. Allowed me to see the difference between models - and identify what a certain department store were really offering.

Offline MV Claire

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Re: Testimonials
« Reply #239 on: June 22, 2021, 12:35:39 PM »
Another pleasant email sent today.....

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Just want to congratulate you on your fantastic range of parts for older Dysons, reasonably priced too, and a wonderfully informative website. I'll be back!


All good wishes

Rob.

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