We had a lovely email from one of our Sebo customers who had read our Blog and extensive information on our seboshop site......
Re - Order ID - *****
Just a quick email to say thank you for the swift dispatch and delivery of my Sebo Automatic X7 pet ePower Vacuum Cleaner and the x4 service box.
I received your answerphone message on Monday and tried a couple of times to ring but could not get through. I just wanted to reassure you that I also have an x4 so the service box was for that vacuum. I was impressed that you contacted me to ensure that I was aware of what I had ordered, very good customer service.
I was going to buy the x7 from John Lewis (as I did the x4 12 years ago), but received such poor customer service, it was non existent so I looked up the specifications of the various Seboís online whilst I was in store and this is when I came across the Sebo Shop website. The information you provided was so informative (especially about the sebo model made exclusively for John Lewis) that I decided to spend my money with you. It is just a shame your store is so far away from Bristol!!
Thank you once again, I will be using your online shop for all future Sebo related purchases and will spread the word about your excellent service!