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Author Topic: Dyson dc07 small ball found  (Read 10914 times)

Offline beko1987

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Re: Dyson dc07 small ball found
« Reply #15 on: April 08, 2014, 09:34:56 PM »
As much as I'm sure no such part resides in a dc07 normally its a bit of a coincidence that members around the world (in this instance) have had examples of it!

Maybe it lives deep in the chassis normally? Doubtful but I've never fully smashed one up to see the internal air paths.

Who knows, we may all learn something. Doubtful in my experience but who knows?
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!

Offline renderking

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Re: Dyson dc07 small ball found
« Reply #16 on: June 22, 2014, 07:55:00 PM »
I was looking through my toolbox, and rediscovered my dyson ball.  Took a photo just to show that mine and the one discovered by refuel in England are identical.  Still to this day, I never determined where it belongs, and dyson support was of zero help.  In my toolbox it will sit, waiting for the day to be reinstalled back into my dc07 because I know the minute I discard, somebody will step forward with the solution.

Offline refuel

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Re: Dyson dc07 small ball found
« Reply #17 on: June 22, 2014, 09:26:05 PM »
Keep at it renderking!   Congratulations on the resurfacing of your red ball.   As you say it is identical to mine, which I am keeping in the kitchen drawer for the same reason you are.
Surely no-one can now doubt that these balls both originated from the DC07?   Two people thousands of miles apart, one in the UK, one in the USA, have experienced exactly the same problem and have ended up with identical red balls.  And I swear on whatever is Holy that renderkill and I have not colluded on this!
I have lost confidence in Dyson Support who seem to have no interest in delving any further into this.  Does anyone know the best way to contact Sir James Dyson himself?  I am happy to write to him or email him direct but I want to be sure it reaches the top man.  Perhaps he will believe us??????

Online MVacs

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Re: Dyson dc07 small ball found
« Reply #18 on: June 22, 2014, 10:23:30 PM »
Does anyone know the best way to contact Sir James Dyson himself?  I am happy to write to him or email him direct but I want to be sure it reaches the top man.  Perhaps he will believe us??????

He has taken a backseat now for all intents and purposes. The CEO is Max Conze. Who can be contacted at max.conze@[insert brand here].com. You will be kicked back down to customer service though and wont get a personal reply.

But I bet he has never had a DC07 in bits.  :biglaugh:

If you *really* want to write to James Dyson, do so at:

Dodington Park.
Dodington.
Gloucestershire.
BS37 6SF.

But I wouldn't hold my breath for a reply from him either. FWIW, james.dyson@[insert brand here].com is monitored by customer services also.

Offline refuel

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Re: Dyson dc07 small ball found
« Reply #19 on: June 22, 2014, 11:08:28 PM »
Many thanks MVacs.   I will try the CEO first.   As you say he may not know the ins and outs of a DC07 but, just perhaps, he may be able to instigate an investigation into the problem.  I have just been reading an interview he did with James Janega of Blue Sky and reported in the Chicago Tribune on 15th October 2013.  In it he says "We take very seriously if you buy a Dyson machine, there’s real people you can talk to......  they’re trained to diagnose over the phone, and help you solve the problem, which is pretty awesome".

I live in the possibly forlorn hope that he will live up to his word.

Incidentally - interestingly perhaps for renderking - the same interview reveals that Dyson's North American Headquarters are in Chicago.  The CEO was singing the praises of their new call centre based in Aurora, located in Greater Chicago.   I don't know whether you have been in touch with them......

Offline beko1987

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Re: Dyson dc07 small ball found
« Reply #20 on: June 22, 2014, 11:12:50 PM »
I do hope you get a good answer, I forgot about this and forgot how annoying it is that I can't think where it goes!
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!

Online MVacs

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Re: Dyson dc07 small ball found
« Reply #21 on: July 02, 2014, 05:56:24 PM »
I was just re-reading this and thought I would crop the pictures and put them side by side for comparison purposes.


Offline refuel

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Re: Dyson dc07 small ball found
« Reply #22 on: July 02, 2014, 06:22:25 PM »
Thank you Mvacs - I have been doing the same thing.   I am still convinced they are the same ball and that the (maybe) perceived visual difference in colour and size is due to the distance and settings of the camera in each case.   If necessary I am quite willing to measure the diameter of the ball with a vernier caliper and weigh it.   If renderkill was willing to do the same we could do a proper comparison but to my mind just the co-incidence of the two red balls dropping from the same area of two DC07s thousands of miles apart and separated in time by over a year needs some serious investigation.

I am presently in email correspondence with the Dyson company following an email from me to the CEO (who has asked Dyson Customer Liaison to investigate on his behalf).  I can't report that the initial response has been encouraging from my point of view, but at least we are talking and I am persevering in the hope that they will investigate further.

When I have any sort of firm result I will report back to this thread.........

Offline refuel

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Re: Dyson dc07 small ball found
« Reply #23 on: July 02, 2014, 06:39:39 PM »
My apologies to renderking.  For some reason I tend to go dyslexic when I try to type his name and it comes out as "renderkill" occasionally.   Purely accidental and I mean no offence or inference................

Offline refuel

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Re: Dyson dc07 small ball found
« Reply #24 on: July 30, 2014, 10:08:13 PM »
An update on the red ball.......   I feel I have now come to the end of the line on this one and must reluctantly admit defeat.  Unless of course someone else...................?

I have entered into much correspondence with various people at Dyson stemming from my email to Max Conze, the CEO, on the 30th June 2014.   The CEO passed the matter on to Dyson Customer Liaison (I believe in the USA) to investigate and the problem eventually landed back with a Senior Team Manager at Dyson Customer Service in the UK.   I must confess that he was most helpful.  He first provided the following information:

My DC07 was manufactured on the 6th October 2001.
Dyson continued to maufacture the DC07 until 2008 when the production line for the DC07 ceased to make way for newer models.
All their manufacturing plants are are supervised by Dyson employees and there are very stringent quality control checks at every step of the manufacturing process. 
They take the quality and security of manufacturing very seriously.

He then stated his confidence that the ball was in no way part of the design or manufacture of the DC07 machine but offered to get the ball examined by their engineers if I would send it to him.   This I duly did and a couple of weeks ago received his reply.  This basically stated that the red ball is not part of my machine or the manufacturing process of the DC07.  He also stated that the plastic it was made of was not "of the form" of that delivered to Dyson for melting down prior to manufacture, although with only a visual inspection he could not scientifically prove it was not the same plastic composition as the machine.
In conclusion he kindly returned the ball to me for stowage in my kitchen drawer!

And there the matter rests I think.   I still believe that the ball must have fallen from the DC07 but I have to accept, at least for now, the very unlikely co-incidence that renderking and I have experienced the same very unlikely scenario involving a small hard plastic red ball dropping from our DC07s.  One of the mysteries of life perhaps?


Online MVacs

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Re: Dyson dc07 small ball found
« Reply #25 on: July 30, 2014, 10:48:01 PM »
Interesting conclusion Refuel.

Offline beko1987

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Re: Dyson dc07 small ball found
« Reply #26 on: July 30, 2014, 11:16:24 PM »
 :tiphat:

That's a great result, fair play to them for examining the ball and checking it wasnt one of theirs!

How did you get them to fully date your machine? I've tried loads of times and just get a vague kickback saying "buy a new dyson"
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!

Offline Dude

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Re: Dyson dc07 small ball found
« Reply #27 on: September 05, 2014, 01:16:03 AM »
What a great read!  I just read the entire thread for the first time and got 'sucked in' - get it? I find the whole thing fascinating.  I can see why some would find it difficult to believe that it is a coincidence - but a coincidence is just that....

It is perfectly possible, I think, for those two balls to somehow both find there way into, and eventually end up dropping out of, a dyson, in different parts of the world, without the person using it knowing where it came from. Imagine all the plastic balls ever made. Millions.  They are all still 'somewhere'. Its probably happened to other people with different coloured and sized balls(!) but it just so happens, that by further coincendence, the two people who found the red balls both went to the same website.  The first because he joined the first Dyson Forum that came up on google to ask what the red ball is, and the second because google presented him with this thread when he 'googled' something like 'little red ball fell out of my DC07' 

Stranger things have happened.

http://paranormal.about.com/od/humanenigmas/a/Amazing-Coincidences.htm

Just saying.

It was a great read and I almost read it like it was a mystery story!  I was really hoping to find out what the balls where or perhaps what moulding process would leave balls behind but its more fun not knowing! 

I should stop smoking.  :smokin: :grinn:

Offline steve_c

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Re: Dyson dc07 small ball found
« Reply #28 on: January 01, 2015, 10:45:04 AM »
My guess would be that those balls are used as part of the "very stringent quality control checks" to confirm satisfactory suction performance, and should normally be removed from the machine immediately after.  Very occasionally, a ball lodges inside the cyclone, but the tester fails to spot that he's ended up one short and eventually it pops out - to the surprise of the machine's owner.

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