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Author Topic: Dyson Hot AM04 oscillation problem, superb service.  (Read 2985 times)

Offline Essjay

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Dyson Hot AM04 oscillation problem, superb service.
« on: April 07, 2015, 09:49:04 PM »
I bought my AM04 way back in 2011, and had the recall work done last March, which gave me another 2 year warranty.
In the last few weeks I've noticed the oscillating mechanism has intermittently been 'clicking' and not turning properly.
I phoned Dyson this morning, and they've agreed to replace my AM04 with a BRAND NEW AM05 with no charge.  :thumbsup:
To say I'm impressed is an understatement. What fantastic service from Dyson. I was possibly expecting to have to return the AM04 for repair, but this is exemplorary service indeed.

Thank you Dyson  :tiphat:


Online MVacs

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Re: Dyson Hot AM04 oscillation problem, superb service.
« Reply #1 on: April 07, 2015, 11:30:56 PM »
I have an AM04, and it has always gave out something akin to an asthmatic tepid wheeze. I am curious to know if the newer model is any better. Do please report back when you have tested the newer one as to if is any better.

Offline Essjay

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Re: Dyson Hot AM04 oscillation problem, superb service.
« Reply #2 on: April 08, 2015, 12:02:29 AM »
They've arranged delivery for Monday. Once I've tried it out I'll report back. :thumbsup:
Incidentally do you know what the diffences are between the 04 & 05 ?

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Re: Dyson Hot AM04 oscillation problem, superb service.
« Reply #3 on: April 08, 2015, 11:13:31 PM »
I am not sure to be honest. I was hoping you would tell me.  :chuckle:


Offline Essjay

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Re: Dyson Hot AM04 oscillation problem, superb service.
« Reply #4 on: April 13, 2015, 01:28:09 PM »
 My new AM05 arrived today. Visually I can find no difference between this and my original AM04.
The fan seems to throw out hot and cold air at quite a good lick, but then the AM04 that I had did so as well. It's no quieter than the original, and although not too loud on medium speeds, can get a lot louder at high speed.
The original was quite efficient at heating a medium sized room, and the AM05 is no exception.
I'm assuming the differences must be internal, and I've no idea what they are. The website is no help on the differences either.

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Re: Dyson Hot AM04 oscillation problem, superb service.
« Reply #5 on: April 13, 2015, 07:18:47 PM »
Mine doesn't seem to have much of an airflow, and it went in for the recall and came back the same. I also find it only heats small rooms OK, in a bigger room it doesn't even raise the temperature a degree or two. Maybe I need an AM05 too.  ;D

Offline Ampere Husky

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Re: Dyson Hot AM04 oscillation problem, superb service.
« Reply #6 on: April 27, 2018, 08:24:41 AM »
(early 2013) I noticed a brown spot beginning to form on the lower part of the loop on my AM04, so i took a few thermal images of it, emailed them to dyson, and i was instructed to mail the unit to them for inspection, and they sent me a new one.

My family and i moved to Texas that summer, so the AM04 got put into storage, along with all my other stuff.

A while later, we got another email from dyson, this time issuing a recall on AM04 models.   We explained our situation to them; that the AM04 was in storage and couldn't be accessed until 2019 when we got back, dyson responded by saying that they will still honor the recall when the time comes.

Given it's now 2018, has there been any news on what modifications they apply to the AM04 to fix the issue?  Or will i end up with a different model replacement?

I know this probably isn't the correct place to post this, and its 3 years old, but i didn't want to create a new post in fear of making a duplicate for no reason :)
AM01 silver/grey (12"), AM04 white/silver, DC01 Absolute+ (ametek), DC01 Limited (ydk), DC03 Absolute+ (yellow/purple), DC04 S/L, DC04 Absolute+ (purple/lime), DC07 Origin, DC07 Animal, DC14 Allergy, DC14 Animal, DC16 Animal, DC24-i, DC27 Animal, DC35 Multi-floor, 2012 AEG Ultrasilencer (gloss blue), Numatic Henry (old style 2-speed with red push switch on top, and green hi/lo rocker switch on the back)
USA: DC33 Multi-floor

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Re: Dyson Hot AM04 oscillation problem, superb service.
« Reply #7 on: April 27, 2018, 11:15:08 AM »
Given it's now 2018, has there been any news on what modifications they apply to the AM04 to fix the issue?  Or will i end up with a different model replacement?

If they still honour it, I'd suggest they'll likely send you a newer model.

Offline Ampere Husky

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Re: Dyson Hot AM04 oscillation problem, superb service.
« Reply #8 on: April 27, 2018, 11:23:17 AM »
Well i certainly wouldn't be complaining if they did!     Thanks for the reply btw!

Off topic, but it does concern me that those coarse mesh intake screens are the only thing to stop dust being sucked into the machine, especially given that it's a heater so airflow across the elements is kinda important lol.
AM01 silver/grey (12"), AM04 white/silver, DC01 Absolute+ (ametek), DC01 Limited (ydk), DC03 Absolute+ (yellow/purple), DC04 S/L, DC04 Absolute+ (purple/lime), DC07 Origin, DC07 Animal, DC14 Allergy, DC14 Animal, DC16 Animal, DC24-i, DC27 Animal, DC35 Multi-floor, 2012 AEG Ultrasilencer (gloss blue), Numatic Henry (old style 2-speed with red push switch on top, and green hi/lo rocker switch on the back)
USA: DC33 Multi-floor

 

 

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