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I bought a Gtech Air ram in October 2012, on line.It was brand new and boxed.I registered with Gtech, who emailed back to say "You are now covered by our warranty Plan"Recently the machine began to run noisily, which was unexpected because it has light weekly use in a small household, with no pets.I emailed Gtech, who said- after 3 days- "This would be covered under your warranty. I would recommend that you call our Customer Service Department on 01905-345-891 and they can arrange to repair the machine for you."When I phoned them it took some time for them to find me and then they said that it was not covered because it was bought on line and not directly from them. I pointed out that they had accepted the registration, without reservation about where I bought the machine, so they should honour their warranty. They refused and fobbed me off by saying somebody would phone me back. Surprise, total silence since then.
Bought an ATF 001 Handheld for £150 and the nozzle has cracked due to a poor design flaw. The Mk 2 version fixed the issue so GTech know of the problem but want to charge £50 to repair my Mk 1 version which was within the 2 year warranty. No thanks and I will never buy another GTech product again!AVOID!!!
Bought 2 airram vacuum cleaners on ebay (seperate sellers, both new). I registered both on Gtech website with no problem, stating purchased on ebay. No warning, nothing in terms. Bizarrely both broke the same week, 11 months into warranty. I called gtech to collect for repair and they said they won't honour the warranty as they were bought in ebay.
We rang Gtech as it advertises a five year warranty, but they do not want to know as we bought it online here they consider we are not covered, although they said nothing when accepting our warranty registration. They will only consider you if you buy from them directly!!
There's rules and regs covering this though isn't there?
You been on twitter yet? See if it spreads?
Need Watchdog to get hold of this, they will love it.
Gtech will also not release any spares, had quite a few in workshop for repair and unable to get spares so have contacted them directly to be told that the machines must be returned to them for repair and they do not sell spares, This I believe is illegal trading and spares must be released. They didn't want to know. The machines were scrapped with my customers telling me they will not be buying any Gtech products again.