The World's #1 Vacuum Cleaner Advice, Repair, Discussion & Information Forum

Author Topic: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.  (Read 9751 times)

Offline beko1987

  • Member
  • Posts: 4211
  • Country: gb
  • Gender: Male
  • Let's take it apart!
    • My blog
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #15 on: May 17, 2017, 12:06:31 PM »
Ideal world seem to be covered according to gtech
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!


Online MVacs

  • Administrator
  • Member
  • *****
  • Posts: 5111
  • Country: gb
  • Gender: Male
    • Manchester Vacs -- The Independent Dyson Specialists
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #16 on: May 17, 2017, 12:12:52 PM »
Let's see if they want to cover the ones we have sold.  :whist11:


Online MVacs

  • Administrator
  • Member
  • *****
  • Posts: 5111
  • Country: gb
  • Gender: Male
    • Manchester Vacs -- The Independent Dyson Specialists
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #17 on: May 17, 2017, 12:25:00 PM »
And there we have it. If you are thinking of buying a Gtech vacuum cleaner, be aware that sales by third party sellers like independent stores, Amazon, eBay, etc will have no warranty.


Offline beko1987

  • Member
  • Posts: 4211
  • Country: gb
  • Gender: Male
  • Let's take it apart!
    • My blog
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #18 on: May 17, 2017, 12:32:31 PM »
They asked me to DM them, so I did!


Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!


Offline mrdyson

  • Member
  • Posts: 101
  • Country: gb
  • Gender: Male
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #19 on: May 17, 2017, 04:46:01 PM »
I'd be interested to hear their reply Beko.

I personally think the G-Tech machines are awful out of the box. They have very poor design and build quality which means they constantly break down. With the fact their guarantee is worthless and not worth the paper it's written on, I will certainly stay clear of these.

Is anyone on here au fait with contractual law? If so, would their guarantee fall foul of the Unfair Contract Terms Act?

Offline Parwaz7862

  • Member
  • Posts: 3272
  • Country: gb
  • Gender: Male
  • Dyson geek 😃
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #20 on: May 17, 2017, 09:38:49 PM »
M thoughts exatly, tried one in Comet ages ago and I leaned it over to see the brushroll and all the debris fell out because the dust tray is literally behind the brushbar! Also, 4 AW on the first generation, WTF Gtech at circa 200 you can get a good upright, AKA DC40 ERP or even a V6 cordless which does more and cleans better.
DC14s are tanks, just need a slightly longer motor life. Do plastic parts often break on DC14s? Nope. DC41- Sexy looking futuristic and powerful machine. Just needs a better designed cleaner head wheel and cyclone clip along with a dense metal rod in the chassis.

Offline beko1987

  • Member
  • Posts: 4211
  • Country: gb
  • Gender: Male
  • Let's take it apart!
    • My blog
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #21 on: May 18, 2017, 01:46:42 PM »
ila_rendered

ila_rendered
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!

Offline beko1987

  • Member
  • Posts: 4211
  • Country: gb
  • Gender: Male
  • Let's take it apart!
    • My blog
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #22 on: May 18, 2017, 02:11:34 PM »
That's how I left it, just so I didn't start coming across like a fool.

So it seems that they do have an authorised network of sellers, who can sell machines with a guarantee. But they should perhaps advertise that fact, or place another sub point in the terms and conditions so it's made clear. Looking at their terms as provided by Stuart, it looks (and reads) that unless it comes from Gtech, despatched by gtech etc, the warranty is void. What they mean to say is 'Gtech or an authorised gtech sales outlet'...

Hopefully some of the big retailers with large legal clout have had their fingers burnt, and their legal team is giving gtech a slap and they will change it, but again, as MrDyson pointed out, is that strictly legal? Surely warranty for a new machine cant be picked and chosen.

As for customers sabotaging machines, I sort of get that, but isn't that what proof of purchase is for?
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!

Offline Elgin

  • Member
  • Posts: 731
  • Country: england
  • Gender: Male
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #23 on: May 18, 2017, 05:54:59 PM »
(Attachment Link)
(Attachment Link)

So they basically saying our Forum is giving fake news???
Cause it ain't  - all the stuff here is brilliant and correct
I love this place - its where I hang out in my spare time like now

Offline beko1987

  • Member
  • Posts: 4211
  • Country: gb
  • Gender: Male
  • Let's take it apart!
    • My blog
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #24 on: May 18, 2017, 06:21:13 PM »
But it's not fake news. I'm sure that there are many, many happy people all using their ticking time bombs, sorry - full working g-tech machines. However, when they break, and they didn't buy it from the right place that will be a negative review... It's why I stopped replying because I could be bothered to just sound like an angry man explaining about negative reviews and how they work!
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!

Offline GeorgeJ

  • Member
  • Posts: 390
  • Country: us
  • Gender: Male
  • English? I'm never going to England!
    • Some dirty pics ;)
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #25 on: May 18, 2017, 06:29:10 PM »
That's how these things work, though. 
1) Flood the market with many types of appliances (building a name for yourself just through the repeated passing of the products, much like voters putting signs on their lawns)
2) Undercut the competition on price
3) Advertise to appear valid and trustworthy.

With even minimal customer service, the lost clients are backfilled by clueless new customers who want to save a buck up front.  Add some astroturfing to big sites like Amazon and outright buy positive reviews from struggling bloggers and you have a recipe for screwing the masses.
You miss 100% of the Dysons you don't buy.  -Wayne Gretzky
 -Michael Scott  -GeorgeJ

Offline beko1987

  • Member
  • Posts: 4211
  • Country: gb
  • Gender: Male
  • Let's take it apart!
    • My blog
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #26 on: May 18, 2017, 06:31:17 PM »
That is very true sadly, they probably don't care about the few negative reviews as people will still buy them!

Saying that if they fancied giving me one to review ill be up for it! (but I'm easily bribed like that!)
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!

Offline GeorgeJ

  • Member
  • Posts: 390
  • Country: us
  • Gender: Male
  • English? I'm never going to England!
    • Some dirty pics ;)
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #27 on: May 18, 2017, 06:36:18 PM »
That is very true sadly, they probably don't care about the few negative reviews as people will still buy them!

Saying that if they fancied giving me one to review ill be up for it! (but I'm easily bribed like that!)
Yep, absolutely.

Hey, a good review on a new machine isn't hard.  It only has to work for an hour or two. 
You miss 100% of the Dysons you don't buy.  -Wayne Gretzky
 -Michael Scott  -GeorgeJ

Offline beko1987

  • Member
  • Posts: 4211
  • Country: gb
  • Gender: Male
  • Let's take it apart!
    • My blog
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #28 on: May 18, 2017, 06:51:12 PM »
It won't be a glowing review...
Collector and restorer of vintage vacuums, Dyson Appreciator! Come and see my blog, where I am uploading all my mountains of brochures, manuals and other vacuum cleaner paperwork, and also my youtube channel @beko1987!

Offline GeorgeJ

  • Member
  • Posts: 390
  • Country: us
  • Gender: Male
  • English? I'm never going to England!
    • Some dirty pics ;)
Re: Beware: Gtech Refusing to Honour Their Warranty/Guarantee.
« Reply #29 on: May 18, 2017, 06:55:11 PM »
It won't be a glowing review...
Oh yes it would be.  See, before they send it to you, they'll have to test it by vacuuming up a pile of money.
You miss 100% of the Dysons you don't buy.  -Wayne Gretzky
 -Michael Scott  -GeorgeJ

 

Dyson Spare Parts

Freestanding Dyson Cordless Vacuum Stand

Buy a Dyson DC04 Wand Handle

Sebo Vacuum Cleaners

Dyson Spares, Parts, AdviceFollow us on Twitter

Manchester Vacson Google+

Manchester Vacs on Instagram