The World's #1 Vacuum Cleaner Advice, Repair, Discussion & Information Forum

Author Topic: DC39 Power Button wonít stay on?  (Read 1181 times)

Offline Kerry78

  • Member
  • Posts: 138
  • Country: gb
  • Gender: Female
DC39 Power Button wonít stay on?
« on: January 03, 2018, 01:48:42 PM »
Happy New Year everyone  :smokin:

So last night vacuuming as we do go to use my
DC39 and the on and off button would not stay down
For me to get a vac round the flat 👎🏻😆

My machine is under warranty so I gave Dyson a ring last night was
On phone almost 30 mins I tell ya almost threw phone down waiting that long 🤪

The lady comes on I tell her my problem and she said it needs a engineer so sheís booked it in for Friday for me she mentioned something about a possible fee Iím like ok but never questioned it Eastenders was coming on I wanted to get of the phone 😂

Does anyone know what Iím to exspect from this call out!? If under warranty it should be free? I understand I might be made to pay for filters etc but my filter is fine a bit bobbled but
Got good suction on my vac as ever!

Lmao roll on Friday anyway 🤣

Online MVacs

  • Administrator
  • Member
  • *****
  • Posts: 5063
  • Country: gb
  • Gender: Male
    • Manchester Vacs -- The Independent Dyson Specialists
Re: DC39 Power Button wonít stay on?
« Reply #1 on: January 03, 2018, 08:47:42 PM »
If its under warranty, tell them you are paying nothing and dont succumb to the hard sell of new filters or machines. They should fix it.

The Dyson engineers are salesmen nowadays and their job is to get you to spend money while on site.

Offline Kerry78

  • Member
  • Posts: 138
  • Country: gb
  • Gender: Female
Re: DC39 Power Button wonít stay on?
« Reply #2 on: January 05, 2018, 03:55:16 PM »
@Mvacs,

Exactly what I going to say heís been and gone apparently the motor
Was wet I have no idea how but itís stored by a radiator so I guess thatís leaked
He nearly wrote my machine of cause of it but then he went away and came back
And said theyíd fix but do normally do so heís gone away to get new parts for it and will be
Back next week will see if Iím charged I guess hope Iím not though

Looks like I will have to get some waterproof matting down incase it happens again or move the vac!

I wish I hadnít sold my DC04 and Karcher I gotta go back to the old fashioned broom and dustpan and brush abit 😂👎🏻


Online Parwaz7862

  • Member
  • Posts: 3266
  • Country: gb
  • Gender: Male
  • Dyson geek 😃
Re: DC39 Power Button wonít stay on?
« Reply #3 on: January 05, 2018, 10:01:43 PM »
The engineer should have discussed anything he'll charge you for before replacing them, so he can't fit them without you agreeing to it

So I believe you may have it sorted :) Whenever the warranty runs out, holla at me, as I'm in Birmingham, I can repair/have a look at them for ya  :thumbsup:

PS nice to see you back  ;D EastEnders-good taste Kerry, it's been mad on there recently hasn't it? ;D

Nice to see you back!
DC14s are tanks, just need a slightly longer motor life. Do plastic parts often break on DC14s? Nope. DC41- Sexy looking futuristic and powerful machine. Just needs a better designed cleaner head wheel and cyclone clip along with a dense metal rod in the chassis.

Online MVacs

  • Administrator
  • Member
  • *****
  • Posts: 5063
  • Country: gb
  • Gender: Male
    • Manchester Vacs -- The Independent Dyson Specialists
Re: DC39 Power Button wonít stay on?
« Reply #4 on: January 05, 2018, 11:23:27 PM »
The engineer should have discussed anything he'll charge you for before replacing them, so he can't fit them without you agreeing to it

Agreed, dont pay if it hasn't been agreed, and it hasn't. The water lark may be a tale to try and extract money later.

Offline Kerry78

  • Member
  • Posts: 138
  • Country: gb
  • Gender: Female
Re: DC39 Power Button wonít stay on?
« Reply #5 on: January 09, 2018, 03:42:07 AM »
The engineer should have discussed anything he'll charge you for before replacing them, so he can't fit them without you agreeing to it

So I believe you may have it sorted :) Whenever the warranty runs out, holla at me, as I'm in Birmingham, I can repair/have a look at them for ya  :thumbsup:

PS nice to see you back  ;D EastEnders-good taste Kerry, it's been mad on there recently hasn't it? ;D

Nice to see you back!

The guy didnít say a lot but looked annoyed at the water
And prob wanted to right it if was only till he got of the phone
He said theyíd fix it for me he had it in bits all over the floor and showed me
The water the post motor filter was filthy and wet he said if it
Was prob used it could of blown perhaps the button going on it helped!

Will see what happens this week with it itís been working perfectly no issue
At all pretty much like that model think the newer ones look pretty tacky looking now
Cheap too but canít go wrong with that 5 year guarantee 🤓

I will give you a shout if it packs in again I doubt it will touchwood though 😆

Eastenders is abit bonkers it was like watching a cheesy film at Christmas wasnít it
Whoíd know Ben took the cash 😆 I thought Shirley took it 😆😆

Offline Kerry78

  • Member
  • Posts: 138
  • Country: gb
  • Gender: Female
Re: DC39 Power Button wonít stay on?
« Reply #6 on: January 09, 2018, 03:44:39 AM »
The engineer should have discussed anything he'll charge you for before replacing them, so he can't fit them without you agreeing to it

Agreed, dont pay if it hasn't been agreed, and it hasn't. The water lark may be a tale to try and extract money later.

I will wait till heís finished and see what he says
But I did see the water and the post motor filter was filthy
Let you know what happens end of week ☺️

Online Parwaz7862

  • Member
  • Posts: 3266
  • Country: gb
  • Gender: Male
  • Dyson geek 😃
Re: DC39 Power Button wonít stay on?
« Reply #7 on: January 09, 2018, 01:11:50 PM »
The engineer should have discussed anything he'll charge you for before replacing them, so he can't fit them without you agreeing to it

So I believe you may have it sorted :) Whenever the warranty runs out, holla at me, as I'm in Birmingham, I can repair/have a look at them for ya  :thumbsup:

PS nice to see you back  ;D EastEnders-good taste Kerry, it's been mad on there recently hasn't it? ;D

Nice to see you back!

The guy didnít say a lot but looked annoyed at the water
And prob wanted to right it if was only till he got of the phone
He said theyíd fix it for me he had it in bits all over the floor and showed me
The water the post motor filter was filthy and wet he said if it
Was prob used it could of blown perhaps the button going on it helped!

Will see what happens this week with it itís been working perfectly no issue
At all pretty much like that model think the newer ones look pretty tacky looking now
Cheap too but canít go wrong with that 5 year guarantee 🤓

I will give you a shout if it packs in again I doubt it will touchwood though 😆

Eastenders is abit bonkers it was like watching a cheesy film at Christmas wasnít it
Whoíd know Ben took the cash 😆 I thought Shirley took it 😆😆

For water to get into the switch and damage it I'd expect other parts of the vacuum to be water filled tbh, I mean there's hardly much of a gap around the red switch pedal anyway

If it were to go into the ball wheel it wouldn't matter it's just a wheel TBH, the water is probs a coincidence I reckon, post filters are usually black from the black carbon dust coming from the motor, no need to worry there  :thumbsup:

Watching Enders recently was a bit like Mrs Brown's boys :)) They are throwing in cheeky bits of comedy in too now aha, I was surprised it was Ben as well, thought it would have been Shirley as well tbh, or Jay  :chuckle:
DC14s are tanks, just need a slightly longer motor life. Do plastic parts often break on DC14s? Nope. DC41- Sexy looking futuristic and powerful machine. Just needs a better designed cleaner head wheel and cyclone clip along with a dense metal rod in the chassis.

Online Parwaz7862

  • Member
  • Posts: 3266
  • Country: gb
  • Gender: Male
  • Dyson geek 😃
Re: DC39 Power Button wonít stay on?
« Reply #8 on: January 09, 2018, 01:13:07 PM »
The engineer should have discussed anything he'll charge you for before replacing them, so he can't fit them without you agreeing to it

Agreed, dont pay if it hasn't been agreed, and it hasn't. The water lark may be a tale to try and extract money later.

I will wait till heís finished and see what he says
But I did see the water and the post motor filter was filthy
Let you know what happens end of week ☺️
They should deffo repair it now if they said they'd get it repaired, if the next engineer comes and he changes his mind he can't really since you've been told it was going to be repaired anyway, you've been assured :thumbsup:
DC14s are tanks, just need a slightly longer motor life. Do plastic parts often break on DC14s? Nope. DC41- Sexy looking futuristic and powerful machine. Just needs a better designed cleaner head wheel and cyclone clip along with a dense metal rod in the chassis.

Offline Kerry78

  • Member
  • Posts: 138
  • Country: gb
  • Gender: Female
Re: DC39 Power Button wonít stay on?
« Reply #9 on: January 12, 2018, 05:50:47 PM »
Well I guess I was lucky Iíd of not liked to take apart that bitch myself But saying that itís a very good vacuum otherwise Iíd not of sold my other 2

The engineer gave me a receipt the pic is what heís done to it  It donít Go again haha

Oh no I canít stand mrs bís boys gimme father ted than that but yeah Easties Has turned into a carry on lately lmao

Online Parwaz7862

  • Member
  • Posts: 3266
  • Country: gb
  • Gender: Male
  • Dyson geek 😃
Re: DC39 Power Button wonít stay on?
« Reply #10 on: January 13, 2018, 03:50:34 AM »
Good job! Glad you got it sorted :thumbs-up:
Mrs brown boys does have quite an oldie vibe to it lol
DC14s are tanks, just need a slightly longer motor life. Do plastic parts often break on DC14s? Nope. DC41- Sexy looking futuristic and powerful machine. Just needs a better designed cleaner head wheel and cyclone clip along with a dense metal rod in the chassis.

Offline Kerry78

  • Member
  • Posts: 138
  • Country: gb
  • Gender: Female
Re: DC39 Power Button wonít stay on?
« Reply #11 on: February 03, 2018, 06:08:43 PM »
Thanks Parwaz itís been a few weeks now itís all good
Just keeping it away from water so it wonít get cleaned out
unless it needs it now lol

Father ted would beat up mrs b for sure just sure 😆😆😆

DC14 Spare Parts


 

Dyson Spare Parts

Freestanding Dyson Cordless Vacuum Stand

Buy a Dyson DC04 Wand Handle

Sebo Vacuum Cleaners

Dyson Spares, Parts, Advice†††Follow us on Twitter

Manchester Vacson Google+

Manchester Vacs on Instagram