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Here in the states it is a whole different story. Dyson refuses to sell the end user any parts, and wants you to either send them the complete unit, or to go to one of their very few Certified Dyson Repair Centers so that they can do it for you. No matter how simple the problem is. I find this business decision to be poor at best. I am not saying that these facilities do not provide a valuable service, what I am saying is that when it is not necessary, there should be an easy and affordable alternative.
When I worked in electrical retail, there were plenty of customers who adamantly refused to have anything to do with a Dyson.
Well right now I do cos we've only had it 3 years and its making a smell with a popping noise in motor (DC 19 turbo)!!!