This has happened 2x now with Quаltex motors.
We very seldom source from them anymore. Their motors aren't what they were. If you have bought from eBay or Amazon from them, I'd expect AI-type replies as they do a lot of volume and it's probably not cost-effective to pay people to answer the questions.
It's really hard to find good YDK-type Dyson motors at the moment. They have suffered a race to the bottom on pricing by all the big suppliers, and that means quality has taken a hit. As the machines are getting older, and people don't want to pay a lot for a motor, nobody will invest in better ones.
If we do a refurbished Dyson cylinder, I'd rather put a good used genuine one in than an aftermarket new one.