The World's #1 Vacuum Cleaner Advice, Repair, Discussion & Information Forum

Author Topic: Dyson Stick Vacuums Lose CR Recommendation Over Reliability Issues  (Read 1186 times)

Online MVacs

  • Administrator
  • Member
  • *****
  • Posts: 5308
  • Country: gb
  • Gender: Male
    • Manchester Vacs -- The Independent Dyson Specialists
Exclusive survey results show that nearly half break within the first five years

Consumer Reports is removing all Dyson models from its list of recommended stick vacuums because consumers can’t count on them to last. Survey data we published today reveals that Dyson stick vacuums break at a higher rate than those of any other brand in our tests, pushing them to the bottom tier of our predicted reliability ratings.

ila_rendered

The Dyson V8 Absolute, which CR deemed “the best stick vacuum we’ve ever tested” in September 2016 after it aced our key lab tests, relinquishes the top slot in our ratings that it has held since then. The poor reliability ratings mean that the V8 and four other V-series models ranging in price from $300 to $700 lose their “recommended” designation and drop to the middle of the pack, followed by two more models that weren’t recommended. All seven Dyson stick vacuums we test now appear in the Very Good bracket of our ratings.

To calculate predicted reliability, we survey our members about the products they own, then use that data to make projections about how new models from a given brand will hold up over time. Based on the latest survey results, Consumer Reports estimates that close to half of Dyson stick vacuums will break or stop working as they should within five years, compared with around a quarter of the stick vacuums from Shark, the most reliable brand for this type.

For Dyson, the statistics translate to a rating of 2 out of 10 for predicted reliability, in the Poor zone.

Dyson’s canister and upright vacuums fare better than its stick vacs for predicted reliability, and two Dyson models make the cut for our list of recommended uprights.

Prior to publishing this article, we told Dyson that its stick vacuums are no longer eligible to be recommended. In a written statement provided by a spokesperson, the company took exception to our findings:

“Dyson goes to the limit to create machines that perform exceptionally, are delightful to use, and last a long time. Our rigorous testing, owner surveys, and years of performance differ from the reliability predictions made by Consumer Reports. We will never stop learning and working to do right by our owners.”

Dyson accounts for 25 percent of the stick vacuum market, according to TraQline, a market-research firm, and 43 percent of the stick vacs in our survey, making it the most popular brand among our members. In fact, despite its reliability issues, Dyson earns CR’s top rating for owner satisfaction—Excellent. The only other stick vacuum brand to rate Excellent for owner satisfaction is Shark, which also earns an Excellent for predicted reliability.

Our owner satisfaction ratings are based on the percentage of owners who are “extremely likely” to recommend their vacuum.

The survey leverages data on 51,275 upright, canister, and stick vacuums that members bought between 2008 and 2018.

How Reliability Affects Overall Score

This is the first time that brand reliability and owner satisfaction are being factored into CR’s Overall Scores for vacuums, alongside the data collected during our extensive lab testing, which covers everything from a model’s ability to remove Maine Coon cat hair from carpet to ease of use. The change in scoring elevates some vacuums in our ratings while pushing others down. And models from brands that rate Fair or Poor for predicted reliability are not eligible for our recommended lists of products, regardless of performance. That’s what happened with Dyson’s stick vacuums.

“This doesn’t mean that if you own a Dyson stick vacuum you’re guaranteed to have a problem with it, or even that it’s a bad product,” says Maria Rerecich, CR’s senior director of product testing. “The message is that we think consumers are more likely to have a ‘hassle-free’ experience with a product we recommend.”

Though Dyson stick vacs did not have strong reliability ratings before this change in scoring, the brand’s ratings decline also relates to when problems start to kick in. We’ve expanded our survey to collect data on vacuums over five years of ownership to get a better view of long-term reliability.

“The reliability of Dyson stick vacs is on a par with most other vacuums during the first two years of ownership,” says Simon Slater, CR’s manager of survey research. “But by the third year they start to fall below the average, and by the fifth year they’re the least reliable stick vacuum we currently test.”

Dyson’s Problem Areas

A dead battery is the most common problem with Dyson stick vacuums: Our members reported this issue with 19 percent of models that were at least 3 years old, which is typical for battery-powered stick vacs. So Dyson’s batteries are no worse than most other brands.

The second biggest problem is that the brush stopped working properly. Some 12 percent of Dyson stick vacs that were at least 3 years old had an issue with their brushes not working properly or not working at all. This rate is significantly higher than the rate of most other stick vacs owned by our members.

Some of the other reported issues include lack of suction, problems with the power switch, and the vacuum having stopped working altogether.

When we survey our members, we ask their permission to get in touch to learn more about the products they own. We reached out to Ted Smithson of Council Bluffs, Iowa, and he agreed to tell us more about the issues he’s had with his Dyson stick vacuum.

Smithson bought a Dyson DC44 Animal stick vacuum about six years ago as a second vacuum to use for “small pickup jobs.” And though it’s still working, he says that he’s been frustrated by its performance. “The agitator brush stops spinning and won’t resume until you let up on the trigger . . . and then restart it again,” he says.

He also has a design complaint about the lack of an on/off switch—you need to hold down the trigger to operate the vacuum. “It’s hard to push and uncomfortable,” he says. “After awhile your hand starts to hurt.”

Smithson’s Dyson problems began after the warranty expired on his unit. “I just live with it,” he says. “But I wouldn’t buy another Dyson.”

Our Members Weigh In

We also invite our members to share their stories in the survey, and here's a sampling of comments, divided into two groups: those likely to recommend their Dyson stick vac and those unlikely to recommend it.

Likely to Recommend

“Very expensive but does the best job of picking up hair from our big dogs of any vacuum we've had. I liked it so much I bought a second one for use upstairs.” —Laurence from Texas (2015 model year)

“This is a great little vacuum. If I didn't already have several others, I would buy one for each floor of the house as it is far easier to use than the other corded vacuums I own.” —Richard from Virginia (2015 model year)

“Simply outstanding for ease of use and it picks up anything in its path. Does a great job on rugs, too. Plenty of power, and I almost never use the high power mode. The canister has to be emptied constantly.” —Walter from California (2016 model year)

Unlikely to Recommend

“This was a great vacuum initially but the performance degraded quickly. The battery never lasted long enough. Now after a couple years it has stopped working completely.” —Sean from Texas (2015 model year)

“I enjoy the light weight and ease of use. But current problems with operation after only 18 months’ ownership, and light use, are extremely frustrating.” —Susan from Manitoba (2016 model year)

“For the money it feels ‘cheap’ . . . lots of creaky plastic. Battery failed after only four months use . . . is now back ordered, so they sent me a new machine.” —John from Ontario (2018 model year)

We conduct member surveys every year, and we will continue to purchase and test Dyson stick vacuums as new models are introduced.

Source


Online ryevac

  • Member
  • Posts: 370
  • Country: gb
  • Gender: Male
  • Optimism is the faith that leads to achievement
Re: Dyson Stick Vacuums Lose CR Recommendation Over Reliability Issues
« Reply #1 on: February 12, 2019, 02:29:34 AM »
That was a bit long winded from consumer reports.

Most gear made nowerdays is rubbish, they make it that way so the factories don't close.
Making products like the dc07 dc14 dc33 for example must have been terrible for them still going strong after years of use, easy to repair / service.
I have a v6, can't fault it really for what it is... 26 months old and as long as it is maintained, cleaned and serviced it should last a few more years.
What the consumer report doesn't see is misuse, damage and lack of servicing etc.
The only failure is not to try.

Online MVacs

  • Administrator
  • Member
  • *****
  • Posts: 5308
  • Country: gb
  • Gender: Male
    • Manchester Vacs -- The Independent Dyson Specialists
Re: Dyson Stick Vacuums Lose CR Recommendation Over Reliability Issues
« Reply #2 on: February 12, 2019, 08:51:53 AM »
What the consumer report doesn't see is misuse, damage and lack of servicing etc.

I agree with you. And as long as Dyson put out guff like "Dysons dont need servicing" then many owners won't maintain them.

Also, Dyson market them as a general household vacuum. In reality, they are a useful back up or secondary vacuum but not at all robust enough as a main vacuum.

Really, Dyson have brought this on themselves.

Also, this seems to be US research. The US is a very demanding market. Dysons focus now is on Asia: small apartments and bare floors. The Japanese won't be seeking to vacuum up half a kilo of Cheerios each morning like a Texan might. Cordless Dyson vacuums are probably fine for small Asian apartments where there are few dogs, no carpets and little heavy duty dirt.

Online Madrat

  • Member
  • Posts: 2920
  • Country: england
  • Gender: Male
Re: Dyson Stick Vacuums Lose CR Recommendation Over Reliability Issues
« Reply #3 on: February 12, 2019, 01:54:30 PM »
I think 90% of faults come down to user being an idiot


Online ryevac

  • Member
  • Posts: 370
  • Country: gb
  • Gender: Male
  • Optimism is the faith that leads to achievement
Re: Dyson Stick Vacuums Lose CR Recommendation Over Reliability Issues
« Reply #4 on: February 12, 2019, 10:55:51 PM »
Heard a program on R4 last week, regarding the singapore move, or wherever it was.
On the vac side, i was surprised at the % figures of vacs supplied to the uk, it was in the single figures.

He is a clever business man is JD, and knows the future is electric automobilia.
The only failure is not to try.

Offline dysondc16

  • Member
  • Posts: 286
  • Country: us
  • Gender: Male
Re: Dyson Stick Vacuums Lose CR Recommendation Over Reliability Issues
« Reply #5 on: February 13, 2019, 05:19:31 AM »
Well as a Texan I can't say I vacuum up a kilo of cheerios too often  ;D but I know what everyone means and I agree. The dyson cordless range is moving towards catering to far east markets more than anywhere else. I think I can safely say that the majority of people in my area wouldn't be able to cope with a cordless as their only vac yet but I think the day will come.

The U.S is a very demanding market, and I personally have seen a lot of broken dysons (corded and cordless) where it came down to simple owner neglect. Then again, I find it a little frustrating if a machine can't survive a little bit of abuse. Personally I believe things should be designed with a certain margin for error.

I've also come across some issues which I don't consider to be acceptable and I don't believe can be written off. One of my neighbors bought a new v8 a little over a year ago. They take very good care of their machines, some of the best cared for dysons I have ever seen despite them getting daily use (they have a lot of dogs). They have me service them regularly as well. Yet the back wheels are already worn to almost nothing on the v8 and the trigger is malfunctioning. There are absolutely zero signs of misuse, they just use it frequently. I don't feel they should be having problems already.

Online MVacs

  • Administrator
  • Member
  • *****
  • Posts: 5308
  • Country: gb
  • Gender: Male
    • Manchester Vacs -- The Independent Dyson Specialists
Re: Dyson Stick Vacuums Lose CR Recommendation Over Reliability Issues
« Reply #6 on: February 13, 2019, 12:49:44 PM »
Well as a Texan I can't say I vacuum up a kilo of cheerios too often  ;D

I knew there'd be a Texan round here someplace.  ;D

Not seen you for ages. Welcome back,  :tiphat:

I find it a little frustrating if a machine can't survive a little bit of abuse. Personally I believe things should be designed with a certain margin for error.

Like Dysons DC01-DC14. They survived abuse and owner neglect.

 

 

Dyson Spare Parts

 

 

Freestanding Dyson Cordless Vacuum Stand

 

 

Buy a Dyson DC04 Wand Handle

 

 

 

 

Sebo Vacuum Cleaners

Dyson Spares, Parts, Advice   Follow us on Twitter

Manchester Vacson Google+

Manchester Vacs on Instagram

Registration