Sebo x4 automatic pet eco - bag light comes on when using the extension pipe

[Senseable]

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Having changed the filters and only using Sebo bags we now have a problem when using the extension pipe and cleaning head. The "Check bag" light comes on especially when raising the cleaner head above the height of the hoover handle.

The front panel / door appears not to close sweetly for some reason - and maybe the cause of the problem. However, we have checked the Bags which appear to be seated correctly

any suggestions?

[MVacs]

Does it come on occasionally, or come on and stay on? Does it cut the machine out?

[Senseable]

comes on, stays on and then after a short while cuts the engine off

[MVacs]

That's most likely the main (top) PCB. In some cases they can be reset or adjusted. If its an early machine, there is a screw on the board to adjust it. If its an X4 Pet Eco, and an 1100w, its probably a circa 2017-19 model and they can be reset only with a tool.

However, if its just started doing it, I'd suggest its maybe 30% likely it will reset and 70% likely it will need a new board.

Check if its still under warranty. They have five years.