Author Topic: Dyson stopped support for the DC14! (Read 2102 times)

BobFrank232 · « **on:** November 03, 2021, 11:32:12 am »

I'd rather have the old models then the new models.

MVacs · « **Reply #1 on:** November 05, 2021, 05:07:43 pm »

We have pretty much everything for them, so they'll be about for a while yet.

BobFrank232 · « **Reply #2 on:** November 22, 2021, 12:35:24 pm »

That's good to hear.

Milkatron · « **Reply #3 on:** November 22, 2021, 09:01:40 pm »

I literally just found out myself after contacting them and spoke with the most unhelpful person I've encountered in a long time.

Started talking at length about parts and how they're not provided and when I interjected and said 'you don't even know if a part is needed because you don't know the nature of the problem' they then started talking, again at length about how the vacuum is not supported anymore. All the while I'm looking at the website and can see there's information on there but she didn't even refer me to that or go through some basic troubleshooting. Like if she is not authorised to give any support on the machine period, then just say that instead of wasting my time and being a counter productive idiot.

To top it off she had the most annoying, exaggerated squeeky voice also. I appreciate people can't help the sound of their voice for the most part, but when you finish the end of your sentences two octaves higher then it sounds incredibly strange.