Author Topic: V11 Baffling Problem (Read 1022 times)

smokie1010 · « **on:** January 02, 2024, 05:45:01 pm »

Hi, Hoping someone can Help with a Baffling Problem on a Dyson V11 Absolute.
It's actually a Friends who has asked me to look at it, here's the Issue.
It comes with 3 Motorised heads and here is what is Happening:
The Torque Drive Motorhead: Only Works on Max Power. On Medium and ECO it spins for a couple of Seconds then stops.
The Soft Roller Cleaner Head: Only Works on Medium and High Setting but just spins Briefly on Eco and stops.
Mini Motorised Tool: Only works on Medium and High Settings but wont work on Eco.
As my Friend thought there was a Fault with the Torque Drive Head as it only works on the High Setting they ordered a New one of these, unfortunately the same thing was happening with that so they sent it back. Evidently it's not the head at Fault.
They have all been tried on the long pole as well as directly in to the Dyson Body but No difference.
There Must be Power getting to the Heads as they Work just not on certain settings as I explained above, I also cant find anything relating to this in the Instruction Manual.
Can anyone help or have any suggestions please. It's the Clip in Battery Type V11 Absolute.
Thanks

beko1987 · « **Reply #1 on:** January 09, 2024, 01:48:17 pm »

I can't directly help I'm afraid but it sounds very annoying and not at all surprising... And as you say the fault can't be in the head if a new head exibits the same problem. Sadly it's more likely to be PCB related in the machine itself (not sending the correct data down to the head etc), but the only way to test that is try the heads on a known working v11 to be sure... Then if it's under warranty try that, or find a used working motor housing from Ebay and swap the parts you need onto it...