The World's #1 Vacuum Cleaner Advice, Repair, Discussion & Information Forum
Ever felt utter frustration when you've waited all day, and taken time off work, for a non-existent delivery? Well, that seems a common source of pain among those who've waited for items from delivery giant Yodel.The firm, which makes deliveries on behalf of well-known high street and online brands such as Amazon, Boots, Currys and O2, has been the subject of floods of complaints.We put the long list of complaints to Yodel chief executive Jonathan Smith to find out what's going on — see our Q&A below. He didn't apologise for the problems customers have faced, but did explain why some people find parcels have been left with neighbours they may never have met before.Common problems include:Online tracking showing packages have been signed for when they've never arrived.Tracking wrongly stating Yodel has attempted delivery.Parcels left with neighbours or on doorsteps without the customer's consent.Yodel customer services unable to locate parcels.
Starting over the weekend, our techs are going to start moving the site over to dedicated hosting servers. If the site behaves erratically over the next few days, or you encounter any 'page not found' errors or similar this is why.