DC24 Brushbar Problem

[Theshepmeister]

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Hi,

There was an old post on this topic (I've copied the subject from that thread) and I think I may have the same problem.  There is no suction from the bottom and the brush bar isn't turning, although there is good suction from the hose/wand.

Is this a case of a new motor needed?

Thanks.

[MVacs]

Have you pressed the red reset button on the cleanerhead?

[Theshepmeister]

I can't find a reset button and it doesn't appear anywhere in the manual.  Any chance of a picture?  I'm not even sure what the "cleanerhead" is.

[MVacs]

Press the button indicated by the arrow here:

[Theshepmeister]

Thanks very much; that fixed the problem.