I had no problem with them until things started breaking on our vacuum and they kept making it harder to replace the parts. I have gone through 3 of the doors on the bottom of the dust collection canister, and now the little Cyclone Release Catch/Latch that holds the Canister and the Cyclone to the body of the vacuum. Funny thing is, I really pamper most things that I own, I am not rough with them. So this does not really speak well of this product. Then when the Dyson Employees told me I cannot buy that part, it angered me. But then they made it worse by having me go to a bunch of Sears Parts and Appliance stores looking for the part, because Dyson told me they would have it or could order it. But in reality Sears could only buy the Entire Spine of the Vacuum Chassis, they would not let them get that one single part, and for the money I could easily buy a competing vacuum. Then I called Dyson and Asked them to put me in touch with a Supervisor, and each of the three times I called, they hung up on me when I politely asked for a Supervisor. Finally I got through a Fourth time, but they only let me speak with a Customer Service Rep. who politely told me, "To bad, we do not sell that part, your only options are to send us the entire vacuum and we will rebuild it for you, or to take it to a certified repair facility and allow them to rebuild the vacuum for you, you cannot purchase the part." In other words, spend between a hundred bucks and possibly much more with the shipping option for a 12 cent part I have already taken off the machine with two simple screws. So there is no Hatred here, it is just INSANITY ON THE PART OF THIS BULLSHIT COMPANY DYSON ! And that is why I will be Destroying my Dyson DC14 "Full Access" Model Vacuum with a Sledge Hammer and Video Taping it and putting it on Twitter and Facebook for the world to see, and of course i will tell the story of how Dyson screws over their customers too !! Nothing better than some bad publicity for a terrible company !!