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Thanks so much. Was hoping to get a hepa filter replacement, but my local folks are having no luck. The Dyson company seems rather unhelpful. So I am turning to you again. Sent manchestervacs a skype note as I don't see the hepa available on the international shop page. Sure hope this does the trick!
Hi, sorry to hijack dkgoodwin's thread, but I have the very same problem. All attachments can pick up fine, but vacuuming the floor it looks like it hasn't been done. Hope someone can help.
If you mean is the control in the forward position (towards me when cleaning) it is in the off position.