Stripping Down a DC41 Cleaner Head: Brushroll Motor & Design Faults

[MVacs]

Welcome to the site Kato. Good to have you here, stick around.

[brokendyson]

Good evening,

I stumbled onto this site when looking for the dreaded central wheel problem on my DC41.  I called a local repair shop near me and they told me that I had to replace the entire head ($160 US). 

A few posts earlier on this site showed what looked like an alternative solution, partial head replacement.  That is good news.  I haven't dug into it yet but my central wheel is just starting to fail and get hung up. 

With that being said, can I just replace the wheel seeing as the place to hold the axle is still intact?  Or do I need to replace the head with either a partial or full change out?

Thanks in advance for the advice.

[MVacs]

May I see a photo head on of where the axle sits please?

[brokendyson]

MVacs,

I mistakenly posted my reply to a different thread.  Here is the picture of the wheel as you requested. 



The wheel is still on it's axel and the axel is still in its carriage.  The only issue is the rubber is coming off the wheel and gets hung up preventing the wheel from turning properly.  Can I just replace the wheel?

[MVacs]

If the axle mountings are not worn, you could change the wheel.

[brokendyson]

Great! Can I order that wheel from you all or is there a good supplier in the US that you would recommend?

[MVacs]

Great! Can I order that wheel from you all or is there a good supplier in the US that you would recommend?

We have them, I'll check the price and come back to you with a part number too and you can choose.

[snappycow1]

Hi - just wondering if I'd be able to order a wheel from you if you still have them in stock?

D

We never got the earlier cleaner head we ordered, so it was superseded fast.

We sold quite a few of the ones they did send us though. So clearly there is some kind of issue going on with DC41 heads already. As we suspected.

We had problems identifying the exact part numbers they used on the wheel and axle, we ordered all sorts that other sites said it was and they were wrong when they arrived. Most were recycled DC18 parts. I have a drawer full of wrong ones. 

A few days ago we have now nailed that, the right ones arrived, and we have half a dozen wheels and axles in. We haven't gotten around to Olga photographing them and getting them on the site yet. The DC41 back hose and the new after-market DC23 motor     is currently ahead of them kicking around my office at home.

To fabricate an improved assembly housing would be a larger task than most might imagine, and would take some  .  I know the MD's of one or two of the big names quite well and have a pretty good grasp of what it takes to design and perfect an item, have moulds made, and bring an item to market. We test all the after-market Dyson prototypes for one of the big names in the UK. That stuff isn't pocket change to do.

We were the first in the UK to sell lots of Dyson stuff: Brushroll removal tools, after-market DC24 motors, we are still the only ones selling DC25 brushroll motors, we brought DC14 wand caps to market first (we tested the prototype), and new after-market DC07 bin flaps (we tested that prototype too).

I was planning to fund an after-market DC14 crevice tool at one time, but someone beat me to it while I was still investigating. I am glad they did, as we sell way fewer than I imagined we would. I think I dodged a bullet there!

So that DC41 housing, while, yes, an identified issue, the machines are not yet old enough for the demand to be great enough for the after-market to address it. The Dyson five year warranty is still sucking it up.

[MVacs]

Hi - just wondering if I'd be able to order a wheel from you if you still have them in stock?

No problem. We'll reply your email today. 

[snappycow1]

Hi - just wondering if I'd be able to order a wheel from you if you still have them in stock?

No problem. We'll reply your email today. 

Thanks so much. I *think* just the wheel will work as I don't believe there's further damage (yet). Once I receive your email I can send you a pic of it close up for your opinion. It doesn't appear to be damaged, just the wheel and axle missing.  Is this going to my registered email or to the message box on this site (so I keep an eye out)?

Cheerio,

Donna

[MVacs]

Hi - just wondering if I'd be able to order a wheel from you if you still have them in stock?

No problem. We'll reply your email today. 

Thanks so much. I *think* just the wheel will work as I don't believe there's further damage (yet). Once I receive your email I can send you a pic of it close up for your opinion. It doesn't appear to be damaged, just the wheel and axle missing.  Is this going to my registered email or to the message box on this site (so I keep an eye out)?

Cheerio,

Donna

Check your email Donna. 

[rstooks21]

Just wanted to say a huge thanks for this piece.  It helped me diagnose and fix the "Dyson stuck to the floor" issue I was having.  Just needed the spare wheel you sent me, this article and a little time.   If I'd read the whole article properly first, I'd have known that I needed a Torx 15 AND a Torx 8 screwdriver to complete the job, so would have saved myself another day's delay with the Diesoon ( ) in bits.  It's back together now, de-haired; defluffed and pushable.  Happy days.

Richard

[AdamF]

Hello,
 Could Mvacs please put a link to the wheel as I am in need of one .

Thanks in Advance Adam.

[MVacs]

They are >>here<< but no longer cheap as Dyson have just massively increased their prices on all genuine stuff across the board.

[taran57]

I only order genuine stuff if i have a collection machine, i find the quality of the pattern parts to be good and people are usually happy with them.