Dyson & Sebo Vacuum Cleaner Repair & Advice Forums
Dyson Advice => Vacuum and Appliance Chat => Topic started by: __russ__ on December 23, 2015, 09:57:57 pm
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That sellers feedback!! And the way they respond to comments :))
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I don't like selling if its not all OK
I use them for 07 cyclone tops but they are a bit abrupt at times :))
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That sellers feedback!! And the way they respond to comments :))
I bought three wands from that kayysmithh seller recently, and two are going back as they are damaged. And she is trying to waste my time and faffing about the return. :-\
Its a seller I wont be using again.
Check out her negative feedback (http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=kayysmithh&iid=291645436290&de=off&items=25&which=negative&interval=365&_trkparms=negative_365).
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I've had the misfortune too - the item I received looked like it had been pulled from the tip, absolutely disgusting.
Not a problem for me but wouldn't be happy if I was a non-Dyson type person!
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That's a DC16 tool rather than 24.
That sellers feedback!! And the way they respond to comments :))
They are near me used them once for a part.... Never again....
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I've had the misfortune too - the item I received looked like it had been pulled from the tip, absolutely disgusting.
Not a problem for me but wouldn't be happy if I was a non-Dyson type person!
Yes most their items come from the tip
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I've had the misfortune too - the item I received looked like it had been pulled from the tip, absolutely disgusting.
Not a problem for me but wouldn't be happy if I was a non-Dyson type person!
Yes most their items come from the tip
That makes sense looking at what we received.
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I'd like to know where he finds all this stuff. If it's a tip/trash find then that's bloody amazing! I could only see ironing boards or crap .
We threw our Bosch washing machine outside like 2 weeks ago (faulty) and it vanished within like the next hour or so! When I was a kid nobody would take anything. There was a DC07 allergy someone was throwing out (it was on the pavement) and it was there for nearly a whole week till it got collected by binmen. Sorry I have slightly gone :offtopic:
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That's Bad, i have seen some bad eBay sellers but this one takes the cake
[attachimg=1]
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I've not had a problem yet :underchair:
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We sent two wands back to this idiot, received back 31st December, still no refund. I gave her yet another chance and she is playing silly buggers........
[attachimg=1]
So now its off to Paypal to force my refund..........
I am not sure this idiot is actually speaks native English looking at the grammar. If she does, she is totally illiterate.
[attachimg=2]
People: Do not deal with this idiot! :'(
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Update: It took a call to eBay to secure my two refunds. :-\
Why some of these people behave like this is beyond me.
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Useless - their English was ok when it came to insulting people in feedback ::)
Will you add to their negative count?
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I had to laugh at this one.
[attachimg=1]
More stellar customer service here.........
[attachimg=2]
[attachimg=3]
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Omg LOL at the last (neutral) feedback :biglaugh:
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Ash's questions and subsequent replies (following an unwise purchase of a faulty and incomplete machine from seller 'kayysmithh') have been split off and moved here: Bought a Faulty DC25 on eBay - Advice Please? (https://manchestervacs.co.uk/DysonForum/index.php?topic=2142.0)
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Here is a curiosity, the address on the public listings is this:
kay-jean smith
71 holbrook meadow
egham
Surrey
tw20 8xa
Not a salubrious place (https://www.google.co.uk/maps/place/71+Holbrook+Meadow,+Egham,+Surrey+TW20+8XA/@51.4289152,-0.533445,3a,75y,226h,90t/data=!3m7!1e1!3m5!1sYJSUFNMOnkgCiVc4v8SpXA!2e0!6s%2F%2Fgeo1.ggpht.com%2Fcbk%3Fpanoid%3DYJSUFNMOnkgCiVc4v8SpXA%26output%3Dthumbnail%26cb_client%3Dsearch.TACTILE.gps%26thumb%3D2%26w%3D86%26h%3D86%26yaw%3D226.9588%26pitch%3D0!7i13312!8i6656!4m2!3m1!1s0x48767733155b83f7:0xa2586dcbb749fe9f!6m1!1e1).
The address to return faulty/broken items to (as I have had the displeasure too) is this:
kay-jean smith
305 warsash rd,
fareham, Hampshire, po144ls
Also not a salubrious place (https://www.google.co.uk/maps/@50.8537666,-1.26851,3a,75y,45.69h,80.17t/data=!3m6!1e1!3m4!1s1Kj2lTsPLMhGZd_lTRnwqA!2e0!7i13312!8i6656).
The two addresses are 72 miles apart (https://www.google.co.uk/maps/dir/''/Warsash+Rd,+Fareham+PO14+4LS,+UK/@51.1404342,-1.0611156,10z/data=!3m1!4b1!4m13!4m12!1m5!1m1!1s0x487677333d1da5cb:0xa109d1fc24655c6e!2m2!1d-0.5329502!2d51.4286489!1m5!1m1!1s0x48746f90d755b117:0xe308612526cf807c!2m2!1d-1.2680141!2d50.8537938) though.
The listings say "I provide invoices with VAT separately displayed". Which isn't true - no invoice is supplied. No VAT number is listed on the eBay profile either. Seller has been an eBay member less than three years and has a 5800 feedback. As only about 20% of buyers leave feedback, that suggests circa 29k sales. 9666 a year. If each sale is only £10 average, that is a turnover of over £90kpa without the Gumtree (https://www.google.co.uk/search?q=079%7C90746754&oq=079%7C90746754&aqs=chrome..69i57&sourceid=chrome&es_sm=93&ie=UTF-8#safe=off&q=07990746754) and Facebook (https://www.facebook.com/Dyson-secondhand-spares-272422302783505/) sales. This seller should be VAT registered.
I guess flogging crap from the tip on eBay without a WEEE or Waste Carrier Licence, and dodging the VAT is more lucrative than Facebook poker chips (https://plus.google.com/102642300518612823083/about) anyway.
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I had to laugh at this one.
(Attachment Link)
More stellar customer service here.........
(Attachment Link)
(Attachment Link)
:))
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is it just me or are they no longer trading ?
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Still there - http://www.ebay.co.uk/sch/kayysmithh/m.html?_nkw=&_armrs=1&_ipg=&_from=
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One of her item descriptions states 'we are like a scrapyard'.
I think that's pretty accurate...
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Still there - http://www.ebay.co.uk/sch/kayysmithh/m.html?_nkw=&_armrs=1&_ipg=&_from=
Shame
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Oh i recieved a dc01 de stijl bin latch off them before smashed, and they sent it in an love honey remote control clitty stimulator box. Dirty animals!!!!
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lol!
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I still use them, still no problem,
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I still use them, still no problem,
Famous last words.........
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Famous last words.........
My thoughts exactly lol.
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lol
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never had a problem been using them for yrs less than 1 in 100 complaints and reading some of complaints some buyer look abit pickie over items. like a microwave plate smelt (get a grip) or a item needed more than a clean , and also stating top seller on ebay either some clowns on here cant not compete on prices or just trying to destroy a girlss buisness like i said 100s of item bought and no big dramas here
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never had a problem been using them for yrs less than 1 in 100 complaints and reading some of complaints some buyer look abit pickie over items. like a microwave plate smelt (get a grip) or a item needed more than a clean , and also stating top seller on ebay either some clowns on here cant not compete on prices or just trying to destroy a girlss buisness like i said 100s of item bought and no big dramas here
Mvacs you seen this ? Only joined today too got a feeling its the person in question
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Hi Kayysmithh, you ok?
I agree though, some of the reasons to complain are a bit picky, if you treat you/the seller as someone who sells straight from the tip parts, you wont be disappointing, but as a seller, kayysmithh has to be ready to have items that are broken returned, it's the rules. Don't like it, stop selling!
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Hi Kayysmithh, you ok?
I agree though, some of the reasons to complain are a bit picky, if you treat you/the seller as someone who sells straight from the tip parts, you wont be disappointing, but as a seller, kayysmithh has to be ready to have items that are broken returned, it's the rules. Don't like it, stop selling!
:))
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Hello kayysmitth, would you care to explain the mystery adapt or that converts all cylinder tools such as dc20 tools to dc08?? You just told me this in a refund/return one eBay. Look back on here and you will find a thread about dc20 to dc08 tools. Still thinking of not accepting my refund now??
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Could be a bit iffy
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never had a problem been using them for yrs less than 1 in 100 complaints and reading some of complaints some buyer look abit pickie over items. like a microwave plate smelt (get a grip) or a item needed more than a clean , and also stating top seller on ebay either some clowns on here cant not compete on prices or just trying to destroy a girlss buisness like i said 100s of item bought and no big dramas here
Mvacs you seen this ? Only joined today too got a feeling its the person in question
Only a feeling? Did the super grammar give it away? :chuckle:
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never had a problem been using them for yrs less than 1 in 100 complaints and reading some of complaints some buyer look abit pickie over items. like a microwave plate smelt (get a grip) or a item needed more than a clean , and also stating top seller on ebay either some clowns on here cant not compete on prices or just trying to destroy a girlss buisness like i said 100s of item bought and no big dramas here
Mvacs you seen this ? Only joined today too got a feeling its the person in question
Only a feeling? Did the super grammar give it away? :chuckle:
Haha
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It is her just got this:
The seller sent a message
please send back and i would like to thank you for posting on the manchester vacs forum thats gettting alot of interest to me and people buying please keep up the free advertising lots are very interested in the bits great work you lot one happy bunny this end and now banned from forum i will join again and thank you all its been a few great months now since you idiots started that thing sales have gone up 200 a month i wondered why.. and ebay very happy with sales etc top seller :) so you carry on being idiots and do me free advertising i look forward to my part back can you sign it so i can get more for it as it would of been mentioned on hate page
If you and your seller need more time to sort things out, your request will stay open until 21 Jul, 2016.
Dyson Dc08 floor head tool grey
Dyson Dc08 floor head tool grey
£11.50
Subtotal
£11.50
Original P&P
£3.00
Estimated refund
£14.50
Reply to seller
Close this return
Your photos
You can add up to 10 photos to share with your seller. After you save a photo, it can't be removed.
Here's what happened
22 JunThe seller sent you a message
Messageplease send back and i would like to thank you for posting on the manchester vacs forum thats gettting alot of interest to me and people buying please keep up the free advertising lots are very interested in the bits great work you lot one happy bunny this end and now banned from forum i will join again and thank you all its been a few great months now since you idiots started that thing sales have gone up 200 a month i wondered why.. and ebay very happy with sales etc top seller :) so you carry on being idiots and do me free advertising i look forward to my part back can you sign it so i can get more for it as it would of been mentioned on hate page
22 JunThe seller sent you a message
MessageeBay item number:171327765667 please send back to 305 warsash rd po144ls never heard nothing like it heres a adaptor for it for future ref this fits all dc08 dc19s dc22
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I know some of you have had problems, but I never have.
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I know some of you have had problems, but I never have.
We have different standards, perhaps. I know you have sung their praises from the start. But that doesn't help those of us who have lost money dealing with this clown.
This clown under-estimates Google and our ability to block silly sock-puppet posts by imaginary third parties; as they tried today. It doesn't help the cause that Renault allows the clown to post here by proxy by re-posting messages.
People, please do not post messages from banned members here. They are banned for a reason.
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This seller mentioned that sales have increased because of the 'advertising' on here. This is something I simply don't believe.
I wouldn't touch that seller with a barge pole after reading the feedback. The nasty comments they post after the negative feedback along with the exceptionally poor grammar is the icing on the cake!
Thankfully most Dyson sellers on eBay seem lovely to deal with :thumbsup:
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Can I ask what grammar has to do with anything?
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Can I ask what grammar has to do with anything?
I see a correlation with those unable to communicate in their own language and those who behave as this seller does.
But of course, the customer is always right. :tiphat:
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Can I ask what grammar has to do with anything?
I see a correlation with those unable to communicate in their own language and those who behave as this seller does.
But of course, the customer is always right. :tiphat:
That is the most... true thing ever! :icon_nod:
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hmm, I'm not defending anyone but having poor grammar means nothing, the person concerned could have English as a second language for instance or have had a poor education. Or as in my case struggle with dyslexia. Lets not be to hasty to judge is all I'm saying.
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I totally agree with MVacs.
I'm not asking for perfection or War and Peace, I understand people can make mistakes (I make many myself!). I simply wouldn't want to deal with someone that gives a total disregard to how they come across.
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Well there was obviously something wrong with their keyboard, perhaps a stuck space bar.
Anyway, their photos and poor attitude has always put me off.
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Just got a DC33 Multi floor but then the chassis cracked, this looks like my only cheap option... comes with extras too... Might have a crack with them for the very first time...
http://www.ebay.co.uk/itm/Dyson-DC33-replacement-motor-spine-and-lead-/291848687980?hash=item43f389916c:g:gmAAAOSw~oFXI2fg
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I've looked at their listing and the spelling mistakes are funny... Also "Kays Suckers"?
Also, if you look all of their stock is kept outside... I wouldn't give them a penny.
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Don't think stock is outside, never had a problem with her, stuff is filthy
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Lol I just want it for the chassis
The cable and motor etc are unwanted bonuses! ;)
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Each to their own lol.
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You might as well give it a go Parwaz at that price. Like you said you get lots of 'extras'!
Let us know how you get on :thumbsup:
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Thanks ;) I think I will go for it and deffo let you guys know how it goes :thumbsup:
Just sent a message asking if the chassis is in good condition before I buy it first
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It arrived today in one piece, weird packaging though
Two boxes; one for the lower part and the chassis was wrapped in cardboard
The chassis is fine so I'm happy but the motor stinks and makes a rough weird dry bearing noise. The brush is wrapped in hair and the belts are as stretched out as a worn out DC04's belts
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Its never pretty from her but she is cheap,
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Yup,
I'm not sure whether to leave positive or neutral cos the motor sounds rough as hell and she said it worked fine
but it's perfect in my rough DIY DC04 ;D
I now have a crap load of DC33 parts
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oil the bearings and it will probably be fine.
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I'm bad at DC14/33 motors, the metal bottom mount is a nightmare to mget back on
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To be honest I've never successfully got one back together.
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It arrived today in one piece, weird packaging though
Two boxes; one for the lower part and the chassis was wrapped in cardboard
The chassis is fine so I'm happy but the motor stinks and makes a rough weird dry bearing noise. The brush is wrapped in hair and the belts are as stretched out as a worn out DC04's belts
What did you expect?
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It arrived today in one piece, weird packaging though
Two boxes; one for the lower part and the chassis was wrapped in cardboard
The chassis is fine so I'm happy but the motor stinks and makes a rough weird dry bearing noise. The brush is wrapped in hair and the belts are as stretched out as a worn out DC04's belts
What did you expect?
Cake :duh:
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I wouldn't eat cake from them lol.
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I wouldn't eat cake from them lol.
Same :))
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:sick0012:
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:sick0012:
Lmao it was just a joke :chuckle: Rusty asked "what did you expect" and that's the first thing that entered my mind, weirdly :))
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hi I have been dealing with kayysmithh for a couple of years, and have put up with issues such as broken motors and parts, she is normally pretty good at refunding. This last year she has become very unresponsive when replying t emails, and I have bought 2 lots of parts;
1st lot came and one of the wands was smashed, yes she refunded, but didn't even say sorry, I will sort it etc, just sent text : refunded
in the same lot I bought a dc04 handle (came broken) refunded, and a dc01 footplate - came broken. I demanded a replacement and it came ....broken.
Lot 2 I ordered 10 dc07 motors, a dc04 handle and a dc24 wand cap a dc01 heap filter cover.
5 motors, (not 10) dc04 handle and dc24 cap arrived
Out of the 5 motors, 2 were dc04 motors, I motor seized, I motor sparked really badly and only 1 motor was useable every brush was below useable length.
when questioned I got the reply that dc04 motors can be used in dc07.
Well kayysmithh carrots can be used in a salad but it doesn't make it a lettuce.
Where were the other 5 motors ?
She said to rebox them and send them back, no sorry or excuses!
I have put up with it for too long I'm done !
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hi I have been dealing with kayysmithh for a couple of years, and have put up with issues such as broken motors and parts, she is normally pretty good at refunding. This last year she has become very unresponsive when replying t emails, and I have bought 2 lots of parts;
1st lot came and one of the wands was smashed, yes she refunded, but didn't even say sorry, I will sort it etc, just sent text : refunded
in the same lot I bought a dc04 handle (came broken) refunded, and a dc01 footplate - came broken. I demanded a replacement and it came ....broken.
Lot 2 I ordered 10 dc07 motors, a dc04 handle and a dc24 wand cap a dc01 heap filter cover.
5 motors, (not 10) dc04 handle and dc24 cap arrived
Out of the 5 motors, 2 were dc04 motors, I motor seized, I motor sparked really badly and only 1 motor was useable every brush was below useable length.
when questioned I got the reply that dc04 motors can be used in dc07.
Well kayysmithh carrots can be used in a salad but it doesn't make it a lettuce.
Where were the other 5 motors ?
She said to rebox them and send them back, no sorry or excuses!
I have put up with it for too long I'm done !
Well there you go, another person that has come across a very bad excuse for a trustworthy sale's woman.
I hope you wasn't out of pocket in the end?
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I will let you know the outcome watch this space
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Good luck :boggleeye: :boggleeye: :boggleeye:
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I can only trust her with non electrical items that can take a bit of a pounding, the DC33 spine I bought was a good example. It's basically a DC33 without the wand, hose andcyclone/bin.
The brush was hairy AF, nasty, grubby, the thing was wet, when I switched it on, the motor made a weird gurgle then fired into life, and worked alright after that but with dry bearings and she said it worked perfectly fine with no issues, that DC33 was pretty noisy tbf :boggleeye:
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who in their right mind would store electricals outside, one of the motors nearly took off spitting carbon sparks around my kitchen, I think she should get some public liability insurance before someone gets hurt
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who in their right mind would store electricals outside, one of the motors nearly took off spitting carbon sparks around my kitchen, I think she should get some public liability insurance before someone gets hurt
I know it's serious, water and electricity don't mix.
She sounds like the kind of person to me who would lick her finger before turning a page on an iPad :))
Some of her descriptions are just similar to the title, but then a massive paragraph about how human errors can happen.
I asked her a question about the DC33 body I was buying, asking if it's entirely perfect. She replied with "All good" How would she know I never wanted just the motor and didn't want to go through the hassle of fitting?
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If you've ever seen where they keep their stock, it's in their garden, outside... All of it.
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Ikr I'm surprised they don't get robbed!
Actually what do their neighbours think?! :biglaugh:
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Omg LOL at the last (neutral) feedback :biglaugh:
I know lol
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update
I have sent them their scrap parts 5 motors etc, she has acknowledged receiving 5 motors, says there should be 10 ...hello you only sent 5 of the 10 ordered. she refuses to refund 100% of the payment!
claim escalated with paypal to try to resolve this scandalous seller and her dodgy wares.
how can she continue to trade like this!
Kays SUckers Indeed!
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As long as you have been polite and supplied some evidence you'll get your money back dude.
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the stupid thing is she sent a returns label for a parcel under 5kgs 10 motors weigh more than that she knows she sent only 5 thieving cow
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Well there you go...
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these are the brushes taken out of kayysmithhs "working" motors
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and still no refund YET
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WTF
And those brushes look like a £13 cheap AF chinese motor would outlast those motors :))
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and still no refund YET
You'll end up calling eBay for that as we did.
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I bought it direct from them but luckily paid through paypal so I get buyer protection, thank god for that. I do have some feedbacks that I held back from previous poor purchases so am gonna hit them with them all when paypal had decided wish me luck
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these are the brushes taken out of kayysmithhs "working" motors
I think this kaysmithh needs to either stop selling altogether or: throw away all the stuff she has now (Because its probably damaged or broke or almost dead) and then buy some new stuff, store it properly and throw away the bad stuff she ends up with, in turn only sells decent stuff
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hi guys, well I finally have a resolution from that dreaded woman, she claimed that she had sent out 10 motors and I had only returned 5, yet she sent out a returns postage label weighing less than 5kgs, so she knew what she had done.
she initially refused a refund saying I had only sent 5, so I opened a case with paypal, she refused to reply to them , and eventually they found in my favour.
I had already sent them back, but she refused to tell paypal that she had received them.
eventually, today they refunded me my full payment amount!
hurrah for justice.
Watch her feedback now!
happy new year to all of you
sean
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Glad you got sorted out in the end, Rodders. Have a great New Year. :icon_nod:
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Nice one, grotty people like her deserve it. I imagine her as being dirt and smelly but imagine if she was the total opposite... That would be a mind boggle!
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That's Bad, i have seen some bad eBay sellers but this one takes the cake
(Attachment Link)
woah. those sellers are crap. don't even empty the bins :sick0012:
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Oh i recieved a dc01 de stijl bin latch off them before smashed, and they sent it in an love honey remote control clitty stimulator box. Dirty animals!!!!
LMFAO
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Here is a curiosity, the address on the public listings is this:
kay-jean smith
71 holbrook meadow
egham
Surrey
tw20 8xa
Not a salubrious place (https://www.google.co.uk/maps/place/71+Holbrook+Meadow,+Egham,+Surrey+TW20+8XA/@51.4289152,-0.533445,3a,75y,226h,90t/data=!3m7!1e1!3m5!1sYJSUFNMOnkgCiVc4v8SpXA!2e0!6s%2F%2Fgeo1.ggpht.com%2Fcbk%3Fpanoid%3DYJSUFNMOnkgCiVc4v8SpXA%26output%3Dthumbnail%26cb_client%3Dsearch.TACTILE.gps%26thumb%3D2%26w%3D86%26h%3D86%26yaw%3D226.9588%26pitch%3D0!7i13312!8i6656!4m2!3m1!1s0x48767733155b83f7:0xa2586dcbb749fe9f!6m1!1e1).
The address to return faulty/broken items to (as I have had the displeasure too) is this:
kay-jean smith
305 warsash rd,
fareham, Hampshire, po144ls
Also not a salubrious place (https://www.google.co.uk/maps/@50.8537666,-1.26851,3a,75y,45.69h,80.17t/data=!3m6!1e1!3m4!1s1Kj2lTsPLMhGZd_lTRnwqA!2e0!7i13312!8i6656).
The two addresses are 72 miles apart (https://www.google.co.uk/maps/dir/''/Warsash+Rd,+Fareham+PO14+4LS,+UK/@51.1404342,-1.0611156,10z/data=!3m1!4b1!4m13!4m12!1m5!1m1!1s0x487677333d1da5cb:0xa109d1fc24655c6e!2m2!1d-0.5329502!2d51.4286489!1m5!1m1!1s0x48746f90d755b117:0xe308612526cf807c!2m2!1d-1.2680141!2d50.8537938) though.
The listings say "I provide invoices with VAT separately displayed". Which isn't true - no invoice is supplied. No VAT number is listed on the eBay profile either. Seller has been an eBay member less than three years and has a 5800 feedback. As only about 20% of buyers leave feedback, that suggests circa 29k sales. 9666 a year. If each sale is only £10 average, that is a turnover of over £90kpa without the Gumtree (https://www.google.co.uk/search?q=079%7C90746754&oq=079%7C90746754&aqs=chrome..69i57&sourceid=chrome&es_sm=93&ie=UTF-8#safe=off&q=07990746754) and Facebook (https://www.facebook.com/Dyson-secondhand-spares-272422302783505/) sales. This seller should be VAT registered.
I guess flogging crap from the tip on eBay without a WEEE or Waste Carrier Licence, and dodging the VAT is more lucrative than Facebook poker chips (https://plus.google.com/102642300518612823083/about) anyway.
I think this person is still in business.
https://www.ebay.co.uk/usr/sm2664?_trksid=p2047675.m3561.l2559
UNCLEANED PARTS
KAY SMITH
103 Mays Lane
Fareham
Hampshire
PO14 2ED
United Kingdom