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Dyson Advice => Vacuum and Appliance Chat => Topic started by: Sandy1959 on April 30, 2016, 02:29:06 pm

Title: No suction DC24 all floors machine
Post by: Sandy1959 on April 30, 2016, 02:29:06 pm
Any advice, no suction whatsoever. Washed out filters and good clean out overall and still nothing. Advice would be appreciated. Thanks
Title: Re: No suction DC24 all floors machine
Post by: MVacs on April 30, 2016, 02:46:35 pm
No suction at the head or the wand?
Title: Re: No suction DC24 all floors machine
Post by: Sandy1959 on April 30, 2016, 02:52:48 pm
No suction anywhere
Title: Re: No suction DC24 all floors machine
Post by: Sandy1959 on April 30, 2016, 02:54:46 pm
Even did paper test into collection and it does not move
Title: Re: No suction DC24 all floors machine
Post by: RustySkull on April 30, 2016, 05:02:39 pm
For three to be no suction at all always start at the simplest things... Make sure you check every pipe and every join for a blockage ;)
Title: Re: No suction DC24 all floors machine
Post by: Sandy1959 on April 30, 2016, 05:45:29 pm
I think I have checked every pipe thats is obvious, unless i'm missing something crucial. I'm stumped !
Title: Re: No suction DC24 all floors machine
Post by: RustySkull on April 30, 2016, 06:25:33 pm
Have you checked the pipe thing that comes off on the left hand side if you're looking on at it?
Title: Re: No suction DC24 all floors machine
Post by: Sandy1959 on April 30, 2016, 07:19:48 pm
Yes I did, its a mystery and driving me insane
Title: Re: No suction DC24 all floors machine
Post by: RustySkull on April 30, 2016, 07:33:55 pm
I'd take the bin off and wash the cyclone in the bath with very hot water and soap to get all the crap out, that might be blocked.
That's how I clean mine, just give it a day and night to dry and it'll be alright ;)
Title: Re: No suction DC24 all floors machine
Post by: Sandy1959 on April 30, 2016, 07:52:03 pm
It looks quite clear but will give that a go and see, thanks
Title: Re: No suction DC24 all floors machine
Post by: MVacs on April 30, 2016, 08:54:45 pm
You have taken off the cleaner head and looked there where the tube goes into the machine?

Next would be to remove the small concertina side pipe as they block up there. 

If no suction from the wand, there is a perspex wheel that operates a changeover valve that activates when you lift off the wand. Make sure it is operating and clean the moving bits of that mechanism and lubricate it with something like dashboard shine or Mr Sheen.
Title: Re: No suction DC24 all floors machine
Post by: Sandy1959 on April 30, 2016, 08:59:11 pm
It all looks ok but will lubricate the wheel and see if this helps, thank you
Title: Re: No suction DC24 all floors machine
Post by: MVacs on April 30, 2016, 09:33:58 pm
Lets start with the basics: Run the machine, remove the cyclone, is there suction at the chassis hole?
Title: Re: No suction DC24 all floors machine
Post by: Sandy1959 on April 30, 2016, 09:39:00 pm
I apologise, i am not at home now, can i do this tomorrow and get back to you. Sincere apologies
Title: Re: No suction DC24 all floors machine
Post by: MVacs on April 30, 2016, 11:35:38 pm
I apologise, i am not at home now, can i do this tomorrow and get back to you. Sincere apologies

For sure, whenever you are ready.  ;)
Title: Re: No suction DC24 all floors machine
Post by: RustySkull on May 01, 2016, 07:11:53 am
I'll just be a case of finding the blockage, there will be one, somewhere ;)