Dyson & Sebo Vacuum Cleaner Repair & Advice Forums

Dyson Advice => Which Vacuum Cleaner Is for Me? => Topic started by: ade555 on February 22, 2016, 07:59:46 PM

Title: Refurbished items meaning
Post by: ade555 on February 22, 2016, 07:59:46 PM
What does everyone class are refurbish item for sale? I'm getting my tin hat ready but who ever thinks that cleaning = refurbishing they need some help, personally cleaning = servicing for me electrical items should be offered with 6-12 months warranty, unless you can guaranty that the motors will work that time then you might is well replace them, filters replaced, any damage parts replaced now all this comes at cost so you should be asking top price for the item you want to sell but then you asking someone to pay high price for technically used item and getting sale will be difficult.

I was looking on ebay for a while now and some definition/meaning in there terms are absolutely shocking, this is the best one that cracked me up:

From ebay listing item as refurbished

   On cylinder models the cable recoil mechanism will in most cases be the original and will be checked to be working. As with all used recoil mechanisms the cable will almost certainly require a helping hand as it is taken in to the machine. This is down to a combination of the spring mechanism slightly losing its effectiveness and the cable adopting over time its own "shape" which slows the mechanism down.

Whats your view


Title: Re: Refurbished items meaning
Post by: ade555 on February 22, 2016, 08:11:20 PM
oh sorry wrong section
Title: Re: Refurbished items meaning
Post by: beko1987 on February 22, 2016, 09:10:21 PM
Take a look at my refurb threads to know what my meaning of the word refurbished looks like.  Every machine gets that unless asked not to by the owner.

Cord rewinds are never touched,  as they generally break irriperably if buggared with.  You can tease a bit more recoil out of the spring though and pep up an old unit
Title: Re: Refurbished items meaning
Post by: Madrat on February 22, 2016, 09:22:27 PM
Refurb for me means cleaned, broken or worn parts replaced with new or good used and tested. I don't offer a warranty for the simple reason that legally any warranty must be supported by underwriters.  Also If I fit a new motor etc I could have had it sitting around for 6 or 8 months because I but them in bulk, so offering a warranty is also not practical.
Title: Re: Refurbished items meaning
Post by: beko1987 on February 22, 2016, 09:33:39 PM
Same as Madrat,  no paper warranty. But if the person buying it seems decent,  a quick "if you have any questions,  you have my facebook/number" always goes down well!

Title: Re: Refurbished items meaning
Post by: Madrat on February 22, 2016, 09:36:09 PM
yep same here.
Title: Re: Refurbished items meaning
Post by: RustySkull on February 22, 2016, 10:06:01 PM
That is an arguable subject...

I usually clean the full unit, and replace broken parts. I don't see the sense in replacing parts that are working because that will mean I have to sell the unit for more.
I'd call that refurbished. If it's just been cleaned then that's obviously just cleaned lol.

As for warranty, I learned my lesson not to offer one. But, as said above if the buyer collects in person and is alright, I'll offer help if needed. ;)
Title: Re: Refurbished items meaning
Post by: MVacs on February 22, 2016, 10:23:31 PM
What does everyone class are refurbish item for sale? I'm getting my tin hat ready but who ever thinks that cleaning = refurbishing they need some help,

I couldn't agree more.

personally cleaning = servicing for me

 :icon_nod:

electrical items should be offered with 6-12 months warranty, unless you can guaranty that the motors will work that time then you might is well replace them,

 :icon_nod:

filters replaced, any damage parts replaced now all this comes at cost so you should be asking top price for the item you want to sell but then you asking someone to pay high price for technically used item and getting sale will be difficult.

I beg to differ. People are happy to pay more when they can see value in the item.

People who sell on eBay find it hard to differentiate their products from someone elses, so it ends up a simple price war. Which drives down quality, ad infinitum.

Why we don't sell machines on eBay.

I was looking on ebay for a while now and some definition/meaning in there terms are absolutely shocking,

The whole "seller refurbished" thing on there should be given some thought. I agree. It covers everything from proper jobs like we, Beko and many here do, down to people just wiping crap from the tip over with Mr Sheen.

From ebay listing item as refurbished

On cylinder models the cable recoil mechanism will in most cases be the original and will be checked to be working. As with all used recoil mechanisms the cable will almost certainly require a helping hand as it is taken in to the machine. This is down to a combination of the spring mechanism slightly losing its effectiveness and the cable adopting over time its own "shape" which slows the mechanism down.

This is a good example.

Like anything in life, you get what you pay for. We sell DC14 machines at 115 on our shop floor. People buy them. If a person has a business, he gets the VAT back. If it breaks, we fix it without drama. People like that; they come back and tell others. A new DC41 is what? 300? And it will fall to bits (if you want new, we will sell you a Sebo at less than a Dyson). A good refurbed DC14 at a third of a new Dyson, that wont fall to bits, is good value.

The odd person says something like "There is a bloke on eBay/Gumtree/wherever selling recon DC14s at X". I say, "That's fine. Feel free to buy one. If it blows up after a week, you can bring it here and we'll fix it for you".

They usually buy one of ours. Very seldom we get one back with a fault. It is difficult to represent that kind of value online. Talk to people face to face and its easier.
Title: Re: Refurbished items meaning
Post by: beko1987 on February 23, 2016, 12:54:20 AM
I had this once,  some local gobmouth bought a 5 dc04 from a table top sale,  then decided to comment on one I had up for 60.  (I moaned about it here at the time).  Luckily,  my reputation (and friends and family...)  came to my aid and justified why my 55 04 was worth it over a 5 04. The lady declined my offer of a free service,  dont know why... (would have done it just to prove a point)
Title: Re: Refurbished items meaning
Post by: RustySkull on February 23, 2016, 09:23:32 PM
I had this once,  some local gobmouth bought a 5 dc04 from a table top sale,  then decided to comment on one I had up for 60.  (I moaned about it here at the time).  Luckily,  my reputation (and friends and family...)  came to my aid and justified why my 55 04 was worth it over a 5 04. The lady declined my offer of a free service,  dont know why... (would have done it just to prove a point)

Probably thought you would damage it.
Title: Re: Refurbished items meaning
Post by: beko1987 on February 23, 2016, 09:30:54 PM
No chance,  was public on facebook   Id have done a top notch refurb with pictures to prove that yes you pay top dollar (for around here anyway with me as the only person in a large radius that does it)  but you get what you pay for!
Title: Re: Refurbished items meaning
Post by: Madrat on February 23, 2016, 11:24:10 PM
I remember that.