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Author Topic: DC25 Animal cyclone assembly seal replacement  (Read 1931 times)

Offline Alps

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DC25 Animal cyclone assembly seal replacement
« on: October 06, 2013, 07:04:10 PM »
Hi, just wondering if anyone knows if it possible to replace the thin spongy seal that covers the top of the cyclone on a DC25. Mine started whistling, and when I looked at it the seal is disintegrating! I guess it's letting air in, and also letting muck into the bottom of the filter. Any suggestions? Thanks  :)

Online MVacs

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Re: DC25 Animal cyclone assembly seal replacement
« Reply #1 on: October 07, 2013, 02:27:22 AM »
Its not usually something that is sold on its own; the usual remedy is a new cyclone.

If you machine has an amber cyclone, we happen to have some new that we got in a deal. We can do one of those at a very good price.

If you are the lady who sent us a question on this subject today, someone in our shop will answer it tomorrow and we'll get you fixed up at the right price.

Offline Alps

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Re: DC25 Animal cyclone assembly seal replacement
« Reply #2 on: October 07, 2013, 02:46:50 AM »
Hi, thanks for the reply - it was me that sent the query!

It's actually sorted - I didn't realise I still had 3 months to go on the warranty so Dyson are sending me out a new (purple) cyclone, which surprised me.

Great to know you are here though, and when my last 3 months are up I will be straight back for any parts I need   :thumbsup:

Online MVacs

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Re: DC25 Animal cyclone assembly seal replacement
« Reply #3 on: October 07, 2013, 02:51:11 AM »
Glad you got fixed up!  :thumbsup:

Yes, Dyson customer service is quite good during the warranty period.

Well, you know where we are for the future in case of need.  :tiphat:


 

 

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