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Author Topic: Dyson Recall AM04 Hot & AM05 Hot + Cool Fans Due to Fire Risk  (Read 4012 times)

Online MVacs

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This morning I received a letter in the mail from Dyson:

Quote
Dyson Ltd is voluntarily recalling Dyson Hot and Dyson Hot+Cool (AMO4 and AM05) heaters. Our records indicate that you may have purchased one or more of these products.

We have sold close to one million Dyson AMO4 and AMO5 heaters globally. Out of these, we know of a small number of cases where machines have short-circuited leading to a small fire contained within the machine. There have been no reported instances of injury or external damage. However, safety is our first priority, and so we are instigating a voluntary global recall of Dyson AMO4 and AMO5 heaters.

As a precautionary measure, please stop using your heater and unplug it.

Please visit www.dysonrecall.com to register for a free engineering fix where you will receive instructions on how to return your machine. To do this you will need the heater's serial number, which can be found on its underside — it contains both numbers and letters. If you need assistance in registering your machine, you can call 0800 090 1400. 8am — 8pm Monday — Friday. 8am — 6pm, Saturday and Sunday.

Once received by Dyson, your heater will be fixed, serviced, cleaned and returned — all free of charge. A full two year parts and labour guarantee will be applied, starting from the date of the fix. Please note: All Dyson Hot and Dyson Hot+Cool (AMO4 & AM05) heaters are affected. Dyson's Air Multiplier cooling fans (AM01, AMO2, AM03, AM06, AMO7 and AM08) are not affected.

Thank you for your patience.

Sincerely,

Steven Wichary
Managing Director

We have an AM04 at home that will be going back. I wonder if they will make it emit more than an asthmatic waft of tepid air while they have it?  :dead-dyson:

Offline spencer1885

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Re: Dyson Recall AM04 Hot & AM05 Hot + Cool Fans Due to Fire Risk
« Reply #1 on: April 20, 2014, 03:37:30 PM »
My Dyson hot has been collected by royal mail.
Dyson sent out a box for me to pack my fan in, it had foam packing moulded to protect it.
It would be nice if they send me the latest model as a replacement  ;)

Offline spencer1885

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Re: Dyson Recall AM04 Hot & AM05 Hot + Cool Fans Due to Fire Risk
« Reply #2 on: May 08, 2014, 12:40:25 PM »
My AM04 has been returned from Dyson and now has a 2 year guarantee  ;)
One thing that I've notice is that the fan speed on hot is slower than when it's switched to cold.
I don't think it was like that before the repair. Has anyone else noticed this on an AM04?


Online MVacs

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Re: Dyson Recall AM04 Hot & AM05 Hot + Cool Fans Due to Fire Risk
« Reply #3 on: June 17, 2014, 10:27:45 AM »
I've only just got around to arranging to send mine back.

Quote
Your heater is now registered to be fixed. Here’s what happens next:

1. We’ll send you a box for your heater – so don’t worry if you haven’t got the one it came in. This box may take several days to arrive.

2. Once you’ve received it, pack your heater in the box. There will be instructions inside the box that will tell you how to return your heater to us.

3. We’ll fix your machine, give it a full service and clean it. We’ll then deliver it back to you with a new 2 year guarantee covering parts and labour.

If you provided your email address, we’ll keep you up to date with your machine’s progress. In the meantime, if you have any questions, please don’t hesitate to call our helpline.

I have read some criticism on the web about the timeframes involved in this, so we'll see.

Online MVacs

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Re: Dyson Recall AM04 Hot & AM05 Hot + Cool Fans Due to Fire Risk
« Reply #4 on: June 27, 2014, 07:21:20 PM »
Well, the box to return it came today, so thats ten days from order.  :coffee:

Online MVacs

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Re: Dyson Recall AM04 Hot & AM05 Hot + Cool Fans Due to Fire Risk
« Reply #5 on: July 08, 2014, 08:24:13 PM »
And today it arrived back OK. With a new two year guarantee.

Not bad service from Dyson really.  :icon_nod:

One thing that I've notice is that the fan speed on hot is slower than when it's switched to cold.
I don't think it was like that before the repair. Has anyone else noticed this on an AM04?

I agree, it does seem a tad slower on hot at full speed. But just as asthmatic and tepid as it was before. :chuckle:

 

 

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