As many of you know we own a DC41, and that it has a hairline crack in the chassis. The Dyson engineer says that it wouldn't affect anything so will not be repaired.
So I was vacuuming the stairs last week with it and noticed a hissing noise and it was suction leaking from the bottom of the hose because of the crack. I thought I can use that as evidence that it needs replacing but wasn't bothered.
Vacuumed the stairs again today with it and it popped off!
That could have caused damage to my wallpaper or caused injury. So I rang Dyson up at 7.15 PM approx today and they were closed! (The helpline sticker on my DC41 says they are open 7AM - 10 PM Daily) so they have reduced the timings which is bizzare
So I wanted a new machine anyways cos this one had been a pile of crap from day #1 and was
the terms and conditions which says "a Dyson guarantee covers the repair or replacement of your machine at Dyson's discretion."
I have lost count of how many things have been replaced and how many times an engineer had been called out and all the nonsense
Really annoyed with it.
So tomorrow morning I'm going to ring them and demand a replacement Dyson. If they don't then I'm not going to be loyal to them again. I think they will give me a replacement though because of their good customer service
So let's see what happens!
Will start off by telling them how crap the DC41 has been in my ownership despite loads of replacement parts and engineer visits then ask for a replacement