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Author Topic: DC50 dust couldn't get into the bin  (Read 1030 times)

Offline momof1dog

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DC50 dust couldn't get into the bin
« on: July 27, 2016, 09:02:57 AM »
I checked the filter, checked possible blockage.

It seems the dust got in by hose can get into the bin.
The dust got in by base CAN NOT get into the bin.

any clue? thanks

Online MVacs

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Re: DC50 dust couldn't get into the bin
« Reply #1 on: July 27, 2016, 01:43:25 PM »

Offline momof1dog

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Re: DC50 dust couldn't get into the bin
« Reply #2 on: July 27, 2016, 06:36:20 PM »
I already ruled that out. thanks.

Offline mrdyson

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Re: DC50 dust couldn't get into the bin
« Reply #3 on: July 27, 2016, 07:06:53 PM »
1) Remove the head from the machine and check for blockages both in the head exit and the machine.
2) Remove the soleplate (lower part of the head) by moving the two red clips and check for blockages in the head.
3) At the rear of the machine, remove the internal hose by pulling the red tab and check here for blockages.

Hopefully one of the above should help you.

Online MVacs

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Re: DC50 dust couldn't get into the bin
« Reply #4 on: July 27, 2016, 10:14:49 PM »
In addition to MrDyson's suggestions above, is the brushroll turning when the machine is reclined?

Offline momof1dog

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Re: DC50 dust couldn't get into the bin
« Reply #5 on: July 27, 2016, 10:25:15 PM »
I didn't check that .
I sent it to the repair shop Dyson pointed me to.
Will figure out soon. thanks

Offline mrdyson

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Re: DC50 dust couldn't get into the bin
« Reply #6 on: July 27, 2016, 11:31:17 PM »
Good luck and let us know how you get on :thumbsup:

Offline momof1dog

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Re: DC50 dust couldn't get into the bin
« Reply #7 on: July 28, 2016, 01:37:18 AM »
It seems the item 3) from MRDYSON's reply is the problem.
The shop didn't charge me anything.

Offline mrdyson

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Re: DC50 dust couldn't get into the bin
« Reply #8 on: July 28, 2016, 09:55:48 AM »
Great news.  ;)

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