I have a Dyson DC39 Animal vacuum cleaner - please can you give me some advice on a problem I’m having.
The vacuum cleaner itself has good suction when all attachments and transparent plastic bin / cyclone assembly etc are removed.
When assembled, there are no blockages in any of the tubes - I've checked thoroughly (including at the Inlet Duct Hose area.)
When all tubes are connected (but without any tools attached) it still gets good suction when I put my hand over the end of the tube i.e. the point farthest away from the main motor.
The problem is this - when the Trigger Head is attached, the rollers spin a few times and then stop spinning. When moved across the carpet, the Trigger Head doesn't pick anything up. There is still quite strong suction coming through the Trigger Head, although possibly not quite as much as there should be (I'm not absolutely sure what level of suction here is normal).
When other tools are attached e.g. the Mini Turbine - the rollers spin around quickly and the tool appears to behave normally. This tool and others pick things up from the carpet with what seems like good, if not super powerful suction.
The filter has not been washed as frequently as it should have been, although it was washed a couple of days ago.
There is a small crack in the transparent plastic bin - I've sellotaped this up to ensure a seal.
From the description above, please can you give me your thoughts - is there any part that is likely to be the cause of the problem? Or something really obvious that’s the cause of this?
I'm guessing the problem may be the Filter because it’s not been washed enough, or the Trigger Head itself (or maybe both) and I was looking at the following items with a view to trying to fix the problem.https://manchestervacs.co.uk/Dyson/Dyson-Torx-Star-Screwdriver-Sethttps://manchestervacs.co.uk/Dyson/smiths/dyson-trade-special-toolshttps://manchestervacs.co.uk/Dyson/DC39-DC53-washable-filter?search=filter&description=true
Thanks in advance for your assistance and I look forward to hearing from you.