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Author Topic: Sebo automatics x4 torch reset  (Read 1228 times)

Offline Louise

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Sebo automatics x4 torch reset
« on: August 03, 2020, 01:35:37 PM »
Hi

My sebo has had new bags,filters and checked for blockages but the bag sensor stays on and then the machine cuts out. Before when this happened I was told to shine a torch in the bag light ... bug I can't remember how to do it?

Does anyone know please.


Offline MVacs

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Re: Sebo automatics x4 torch reset
« Reply #1 on: August 03, 2020, 06:04:52 PM »
It's not as simple as that. Some boards have manual adjustors, only later ones have this feature. Also, it's not a cure all, some boards wont reset if they are faulty. Half the time you will need a new PCB if this has just happened spontaneously.

First, have you checked the hose and wand? By taking both off and looking down them?

The board reset is a more complicated procedure than you have been told, you need a torch with a certain number of lumens, preferably with the machine top off and using a restrictor tool on the hose, and there is a sequence. It took our tech about a dozen tries with instruction from the Sebo rep before he got it. It's not just shining a torch somewhere and not something you can easily teach on the internet. And you need the tool anyway.

If you're certain the hose and wand are clear, it's probably one for your local Sebo dealer. Or we can do it if you send the head using our service >here<.

Offline Louise

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Re: Sebo automatics x4 torch reset
« Reply #2 on: August 03, 2020, 08:47:45 PM »
We had this problem about 9 months after purchasing the sebo, we had an email from you giving instructions fter we called with the same problem as above. We managed it perfectly fine, but not worry I have since spoken to sebo themselves and am sending it to them as they said it should have been returned with  original problem 9mths after purchase and it's still under it's 5 year warranty.

Offline MVacs

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Re: Sebo automatics x4 torch reset
« Reply #3 on: August 03, 2020, 10:42:07 PM »
We had this problem about 9 months after purchasing the sebo, we had an email from you giving instructions fter we called with the same problem as above. We managed it perfectly fine, but not worry

You are mistaken. We have no email history with you with the address you are using to access the forum here. And we wouldn’t email instructions to do the reset you are querying by email under any circumstances. It cannot be done properly without the correct tool anyway. We never give one to one repair advice by email for the reasons outlined here

I have since spoken to sebo themselves and am sending it to them as they said it should have been returned with  original problem 9mths after purchase and it's still under it's 5 year warranty.

Quite right. They are very good in the infrequent event of a warranty claim. And if you had approached us nine months after purchase we would’ve referred you to Sebo too.

 

 

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