I've received a 7 year old DC28C ErP which, I'm told, has been heavily, but carefully, used throughout its life.
However, this latter came to a sudden end when power was lost abruptly, without warning or unusual noise of any kind, while vacuuming.
I stripped it down and can report that the motor is fine as is the fuse in the plug, the connections within the plug itself as well as the live wire power switch within the body of the vacuum.
However, there is a lack of continuity in the live wire between the plug and where it clips into the motor connector.
The neutral wire is fine in this regard.
As there is no visible damage to the grey cable nor to the black and white leads emerging from the Cable Retractor Assembly (see photo) to the motor, I conclude that there must be a loose connection or damaged cable within the Cable Retractor Assembly.
But therein lies the problem.
How does one gain access to the electrical connections within this formidable device?
I've found this video that repairs a similar problem but on a different machine but it hasn't helped me.
Can anybody offer advice?