We have a DC-15 All Floors which is about 5 years old. A few weeks ago, I failed to click the stand into place such that, when I let go of the handle, it fell back in an open position - "butterflied" if you will.
Since this occurrence, I cannot for the life of me get the cleaning head to remain attached to the yoke assembly. Looking at the parts diagram at http://ep.yimg.com/ca/I/carmensvacuum_2184_10335784,
it seems that the connection is with two gimble clips and a spring. With only the gimble clips, the cleaning head seems to "click" into place but will disengage after a few moments of use.
I have ordered what I think is the missing part -- a spring -- but again cannot reattach the cleaning head such that it will stay. I'm not clear on exactly where the spring goes.
I don't think any parts are actually broken, but I don't suppose I can swear to that. In any event, has anyone ever encountered and successfully repaired this problem? I would appreciate any ideas and/or pointers you can provide.