I have a DC19 animal, about 2 years old and bought in the UK. We emigrated to Australia and whilst changing the plugs, I accidentally reeled the cable in. Unsurprisingly, without the plug to stop it, the whipped round several times and whilst i managed to get the end out, the retraction mechanism will only retract the cable in so far, leaving about half a metre outside.
I need to get to the mechanism to wind it back several times to undo the over rotation it did when the plug wasn't on, but I'm not sure how to do get to it. Only been able to access two screws on the body which appear to do nothing so I'm guessing I'll need to take the wheels off, but don't want to break them.
Any pointers would be gratefully received! Thanks :)