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Author Topic: DC-35 turbobrush occasionally stops  (Read 10537 times)

Offline tintomara

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DC-35 turbobrush occasionally stops
« on: April 21, 2013, 11:27:12 PM »
Until yesterday the brush operated as it should, but after trying to vacuum an artificial fur blanket for 10 seconds I noticed the brush wasn't rotating. Sometimes switching the device off and on again helps resolve the problem, then it stops rotating again for any reason. Cleaning the brush didn't help.
Are there any ideas of what can be the problem?
ʎɐqǝ uo pɹɐoqʎǝʞ ɐ ʎnq ı ǝɯıʇ ʇsɐן ǝɥʇ sı sıɥʇ

Offline tintomara

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Re: DC-35 turbobrush occasionally stops
« Reply #1 on: April 22, 2013, 09:32:04 PM »
Tried connecting the wand to the other DC-35 - the problem disappeared. That means the brush bar itself is ok - something is wrong with my second DC-35.  :(
ʎɐqǝ uo pɹɐoqʎǝʞ ɐ ʎnq ı ǝɯıʇ ʇsɐן ǝɥʇ sı sıɥʇ

Online MVacs

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Re: DC-35 turbobrush occasionally stops
« Reply #2 on: April 23, 2013, 01:26:01 AM »
Try swapping the batteries and see if it can be isolated to that.


Offline tintomara

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Re: DC-35 turbobrush occasionally stops
« Reply #3 on: April 23, 2013, 02:03:52 AM »
Thank you for the reply - will do it tomorrow, but I'm afaid this won't help. Seems I already tried swapping them, though not sure.
ʎɐqǝ uo pɹɐoqʎǝʞ ɐ ʎnq ı ǝɯıʇ ʇsɐן ǝɥʇ sı sıɥʇ

Offline tintomara

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Re: DC-35 turbobrush occasionally stops
« Reply #4 on: April 24, 2013, 09:54:39 AM »
Unfortunately,swapping batteries didn't help.
I noticed the brush bar stops when trying to manoeuvre it. Releasing and pressing the power button starts the brush bar again. The bar has been cleaned and the wand is clean too. Any ideas of what can the problem be?
ʎɐqǝ uo pɹɐoqʎǝʞ ɐ ʎnq ı ǝɯıʇ ʇsɐן ǝɥʇ sı sıɥʇ

Online MVacs

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Re: DC-35 turbobrush occasionally stops
« Reply #5 on: April 24, 2013, 12:51:59 PM »
I would suspect a faulty PCB. Although to be fair, we don't see too many hand helds and I am quite underwhelmed by them.

Is it still under warranty? I'd have them swap it personally.

Offline tintomara

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Re: DC-35 turbobrush occasionally stops
« Reply #6 on: April 24, 2013, 02:54:35 PM »
Thank you! That isn't a good news.
 What if I keep using it for my car (since there's no need for rotating brush there) - as I am not sure if they will have the second one...
Will it work for long with such a diagnosis?
I wonder why these handhelds are not popular. Is it due to their unreliability?
ʎɐqǝ uo pɹɐoqʎǝʞ ɐ ʎnq ı ǝɯıʇ ʇsɐן ǝɥʇ sı sıɥʇ

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Re: DC-35 turbobrush occasionally stops
« Reply #7 on: April 24, 2013, 04:13:28 PM »
I wonder why these handhelds are not popular. Is it due to their unreliability?

Dyson offer a five year guarantee on most of their machines, and only two years on those. Also, they are expensive (a DC35 retails at 230) and the only run for 15 minutes at best. Six on boost mode.

We don't sell them for that reason and that spares supply is quite limited.

I am not saying it definitely is the PCB, its hard to diagnose one at a distance. It could be something as simple as a dodgy connection.


Offline tintomara

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Re: DC-35 turbobrush occasionally stops
« Reply #8 on: April 24, 2013, 09:39:24 PM »
I suppose they could have easily increased the sales of their handhelds by selling two batteries for each unit ( just the same way Bosch or say, Makita do with their drills). As I already wrote, I own 2 DC-35 and 4 batteries, so have 24 min in boost mode or a whole hour for regular mode. Needless to say I have never needed this.  ;)
I love this model very much, use them almost every day and hope they will last long.
ʎɐqǝ uo pɹɐoqʎǝʞ ɐ ʎnq ı ǝɯıʇ ʇsɐן ǝɥʇ sı sıɥʇ

 

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