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Author Topic: DC41 ( DC41i ) Sticky rotation of non filter side of the ball  (Read 3889 times)

Offline julian

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Hi Guys , The rotation of the ball sides  is on a central ball race , with a roller to support the bottom inside edge . Mine machines filter side ball spins like a dream , but its roller seems to be only supported at one end of the shaft , so i can't see how it is influencing operation at all . is the housing broken at one end of the supporting shaft . the non filter side is very grunger in its operation , the central bearing seems to be u/s , and the roller , whilst its shaft  is supprted  by the housing at both ends , has left a wear track on the inside of the ball .
i have bought a new  shell assembly , to get a new central bearing , but am uneasy that it is as straitfoward as this . AND , Only 10 months old . Its been doing my wifes back in !!  Any ideas ??

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #1 on: July 08, 2013, 10:30:05 PM »
If its ten months old, it will still be under Dyson warranty surely?

Offline julian

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #2 on: July 08, 2013, 11:30:38 PM »
Yep , I'm sure it is . Has a serial number not recognised in UK , so probably an import  ( internet buy ) . I suspect that Dyson ( i am invited to call them ) will advise a service visit , How much ? -- 80  .  20 for the new bearing might solve the issue , --- where should i go ?? , and am i the only one to experience this issue ?   

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #3 on: July 09, 2013, 06:07:01 PM »
Out of curiosity, what is the first three digits of that serial number? Does it have a moulded UK plug on it?

We haven't had enough of these apart fully yet for me to talk about that problem with confidence, so hopefully someone will chime in who knows more about them.

Offline julian

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #4 on: July 09, 2013, 07:43:46 PM »
 
  serial number   DS3-UK-DCAxxxxx   

Offline julian

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #5 on: July 09, 2013, 07:47:24 PM »

  moulded on Uk 13 amp plug , grey bearing " DYSON"

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #6 on: July 09, 2013, 09:06:56 PM »
 
  serial number   DS3-UK-DCAxxxxx   

That is a DC41i.



If you register it on the website, a call out should be free. That is a UK machine.

Offline julian

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #7 on: July 09, 2013, 11:28:37 PM »
Thanks , will speak to Dyson on the phone , and report their response , here .

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #8 on: July 10, 2013, 04:55:15 AM »
Thanks , will speak to Dyson on the phone , and report their response , here .

Register it online for warranty first.

http://www.dyson.co.uk/registeryourmachine.aspx

Then call them.

Offline julian

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #9 on: July 10, 2013, 11:07:01 AM »


it's already registered , which is why , i was surprised when they said this serial number is not supported !

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Re: DC41 ( DC41i ) Sticky rotation of non filter side of the ball
« Reply #10 on: July 10, 2013, 01:36:01 PM »
it's already registered , which is why , i was surprised when they said this serial number is not supported !

They need to give you a proper reason for that.

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